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Customer Success Lead LATAM

São Paulo, São Paulo, Brazil

We're quickly growing and super excited for you to join us!

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. 

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like？

We’re looking for a Head of Customer Success – Publishers to lead and scale our partnerships with leading retailers and marketplaces in Latin America and beyond. This role is a unique blend of strategic relationship management, ad tech operations, and business growth. You will work closely with our product, engineering, and commercial teams to help our publisher clients succeed with their retail media businesses—whether they're launching sponsored listings, exploring on-site display, or scaling through the Toppie Ad Network.
You’ll be the voice of the publisher, a thought partner for executives, and the operator behind successful campaign monetization.

You will: 

  • Own the full publisher lifecycle: onboarding, training, strategy, growth, and renewals.
  • Be a trusted advisor to retail executives and marketing teams—translating business goals into ad tech solutions.
  • Drive monetization success: improve fill rates, grow advertiser participation, and optimize performance through data.
  • Scale publisher operations with automation, playbooks, and a high-performing CS team.
  • Create thought leadership and influence how retailers approach retail media, from on-site to ad network integrations.
  • Report and forecast performance, revenue opportunities, and health of publisher partnerships.

What (we think) you need to be successful – but we’re open to outliers too:

  • 10+ years of experience in Customer Success, Strategic Partnerships, or Sales in AdTech, SaaS, or Retail Media.
  • Strong knowledge of digital advertising (DSPs, SSPs, ad servers, RTB, performance marketing, etc.)
  • Track record of working with or at marketplaces, retailers, or media publishers.
  • Comfortable with ambiguity, fast-paced environments, and complex technical products.
  • Excellent communication in English and Spanish (Portuguese plus).
  • Proven ability to lead teams, influence stakeholders, and drive measurable outcomes.
  • Strategic thinker who also loves execution and results.
What We Value
At Topsort, we seek professionals who embody the following qualities to drive our mission forward:
  • Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
  • Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
  • You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
  • Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
  • Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
  • Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

Do you sound like the right fit? Let's dive right in! 

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