Junior Systems Administrator

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role 

As a Junior Systems Administrator, you are supporting multiple business units developing software products for public safety. You support O365 and maintain corporate networks, VPNs, VoIP, desktop computing, VMware, cloud applications and on-premises servers and SANs. You are a highly motivated individual with analytical, and business skills. You will be counted upon to answer a wide variety of questions from across the corporation. You are expected to plan your work, take notes to aid your multitasking, follow change management policies, and document the environments. Occasionally you will provide technical support for infrastructure-related issues or questions with our police customers and their IT staff. 

This position is full-time in our Ottawa, Ontario office. 

What You'll Do 

• Install, support and test Windows laptops and MacOS MacBooks 
• Analyze and troubleshoot desktop and infrastructure questions and issues 
• Maintain installation and configuration procedures 
• Create instructional documentation  

What You'll Bring 

• Experience with Microsoft 365, SharePoint, Teams, Azure, and PowerShell 
• Ability to obtain and maintain a Security Clearance 
• Firewall certifications, Microsoft certifications or similar training 
• Ability to work in the office Monday through Friday with flexibility to work from home when required 

Impress Us With

• Good analytical, organizational, and time management skills 
• Being an effective listener capable of quickly understanding the requirements 
• Patience while multi-tasking, customer service and focus 
• Being a self-starter with excellent communication skills, both oral and written

Our Computing Environment

• Intel servers and fiber channel storage 
• Cisco, Palo Alto, and Meraki networking, and multiple VPNs 
• VMware - vSphere, Fusion, Workstation and RedHat Linux 
• Active Directory, Multi-Factor Authentication, DNS, and DHCP Services 

A Career with Versaterm

We support our employees in building their skill sets and defining their career paths. You’ll have the opportunity to:

• Work closely with our client community to help them address real-world problems
• Have meaningful input into our direction and products
• Hold yourself to the highest standards, and take pride in your work
• Engage with teammates to foster knowledge exchange, mentorship, and constructive feedback
• Help protect and save lives by providing essential tools to public safety professionals, including 911 dispatchers, emergency responders, records staff, investigators, command staff, etc.

Some of Our Perks

• Competitive salary
• Comprehensive benefits package (Health, Dental, Medical, Vision)
• Friday Flex Day Program (additional monthly PTO day for in-office employees)
• Group RRSP plan
• Starting three weeks of vacation
• Wellness and Cellphone stipends
• Reimbursed bus passes
• Company-hosted social events and activities
• Open-plan offices with standing desks

Equal Opportunity 

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.