Technical Account Manager (Squads)

Rio de Janeiro

About the Role

 We are seeking a Technical Account Manager to join our Customer Experience (CX) team. This role is ideal for a professional with over 2 years of experience as a web developer or related role and proficiency in the JavaScript stack, including frameworks such as React, Next.js, Node.js, and GraphQL.

As the primary interface between VTEX and our customers, the Field Software Engineer will guide customers to optimize their use of the VTEX platform, ensuring they leverage its full potential. We are looking for a technology-driven individual, an exceptional problem solver with good communication skills, and the ability to ask probing questions to validate applications and find bugs.

You will work closely with the CX and Success teams, supporting customers with complex implementation issues and bug fixes, always being proactive. A self-taught mindset, committed to finding the best solutions for our customers, is essential.

Responsibilities:

  • Provide timely and effective solutions to customers issues through Zendesk ticketing system, ensuring a high level of customer satisfaction.
  • Analyze and troubleshoot technical problems, collaborating with customers' and partners' teams when necessary.
  • Contribute to the creation and maintenance of documentation and functional requirements guides to assist customers and partners.
  • Collaborate with cross-functional teams to ensure a seamless customer experience and the successful resolution of technical challenges.
  • Continuously update knowledge of VTEX platform features and capabilities to provide expert guidance to customers.

Who you are

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
  • Proficient in JavaScript or TypeScript, with deep knowledge of HTML and CSS.
  • Knowledge in React and Next.js.
  • Knowledge in VTEX platform.
  • Experience using REST APIs and knowledge of GraphQL.
  • Experience with Postman or similar API development tools.
  • Debugging experience using JavaScript-based tools such as Chrome Developer Tools.
  • Problem-solving skills and analytical thinking.
  • Good communication and collaboration skills.
  • Willingness to learn new technologies and adapt to changing requirements.
  • Understanding of SEO principles and front-end website performance optimization is a plus.
  • Experience with VTEX Commerce platform and Zendesk or similar customer support platforms is a plus.
  • Digital commerce experience (preferred).
  • Advanced English knowledge (preferred).

 

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The personal data provided during this selection process will be collected and used exclusively for the purpose of evaluating and selecting candidates. By proceeding with your registration, you are aware of the collection, use, and storage of your personal data by VTEX. For further details on how your data will be processed, please visit https://vtex.com/us-en/privacy-and-agreements/hiring-notice/. You will find information on (i) how personal data is processed in VTEX selection processes; (ii) what types of data VTEX collects; (iii) your rights as a data subject; and (iv) how long VTEX processes your data. If you have any questions, please contact our DPO at dpo@vtex.com or request the exercise of your rights as a data subject at https://vtex.com/us-en/data-request.

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The information shared with you during this selection process is strictly confidential and is intended for your evaluation only, and it must be kept strictly confidential by you. It is prohibited to disclose, copy, reproduce or use this information for any other purpose without VTEX's prior authorization in writing. By enrolling in this selection process, you acknowledge that the improper use of the information shared with you may result in losses for VTEX, which may be the subject to remedies.

The obligation of confidentiality will remain in force even after the completion of the selection process. By proceeding with your application, you certify that you read, understood, and agree to the confidentiality terms set forth therein.

If you have any questions about your confidentiality responsibilities or need to report any violation or suspected violation, please immediately contact VTEX's designated contact.

We appreciate your cooperation in protecting and preserving VTEX's confidential information.

Demographic Questions

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Additionally, this is not public information, meaning that it will not be shared to your recruiting team nor interviewers.

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