About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are seeking an exceptional Senior Presales Automation Engineer to join our dynamic team. In this pivotal role, you will be a trusted partner to the leaders of our Presales organization, driving operational excellence and ensuring strategic alignment. Your primary focus will be on enhancing productivity and scalable execution by designing innovative presales/post-sales processes, adopting new tools, and creating innovative solutions. You will also play a crucial role in aligning the Presales organization with the overall Corporate strategy.

What You'll Achieve

• Collaborate with Presales leadership to scale the team through improved processes and innovative solutions.

• Ensure seamless alignment of systems and processes with the presales operational framework.

• Establish a comprehensive systems architecture, roadmap, and rationalization plan for all Presales tools, systems, and processes, optimizing alignment with the broader organizational objectives.

You'll be responsible to:

• Engage internal stakeholders to understand needs, assess viability, gather requirements, and outline technical considerations while aligning with strategic objectives.

• Manage the end-to-end lifecycle of applications, including design, development, integration, and release to support the business objectives.

• Design, develop, and deploy process changes in Salesforce and related tools to optimize Presales operations

• Collaborate with Business Technology (BT) and Go-To-Market (GTM) operations teams to introduce process changes that impact multiple teams.

• Make tactical decisions while contributing to the long-term vision

• Define and measure success metrics for each feature and function before it goes to development, and constantly define and monitor the success

• Coordinate release and communications for your components clearly and efficiently

• Design and instrument productivity and efficiency metrics

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Science or Engineering, with a post-graduation in Information Technology, Computing, Business, or Operations.

• Minimum 8 years of relevant experience Presales or Consulting roles.

• Proven experience in Salesforce development, customization, and integration.

• Experience in automation/integration, databases, BI, and software development.

• Strong user experience and design sense to enhance the usability of Presales tools.

• Ability to identify and address user needs, build relationships with stakeholders, and resolve conflicts effectively.

• Proficient in engaging in detailed technical discussions with presales leadership and operational teams, making informed technology-related product decisions.

• Experience in technical projects (software, integrations, automations), from requirements gathering, solution design, technical design, and implementation.

• Ability to work in the US EST timezone

Soft Skills / Personal Characteristics

• Excellent communication skills, both written and verbal, with strong interpersonal abilities.

• Creative thinking with the ability to devise innovative solutions beyond conventional approaches.

• Practical thinking to translate vision into actionable tasks and deliverables.

• Strong problem-solving skills, effectively addressing challenges with limited information.

• Continuous process improvement mindset, always seeking ways to enhance efficiency.

• Technical acumen with expertise in understanding user needs, solutions, and outcomes.

• Curiosity demonstrated through skillful questioning and active listening.