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CS Program Manager

Palo Alto, California

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Program Manager to join our growing team. As a Program Manager within the Customer Success organization, you will play a pivotal role in driving strategic initiatives related to Architecture and Enablement Strategy. You will be instrumental in ensuring the successful execution of key projects, fostering cross-functional collaboration, and operationalizing critical programs like the Black Belt program. This role demands a highly organized and proactive individual with a passion for driving efficiency and excellence in customer success. You will also be responsible for:

Project Management & Coordination:

  • Assist the Architecture & Enablement Strategy teams with comprehensive project management, ensuring timely and efficient execution of initiatives.

  • Define, develop, and maintain detailed project plans, including timelines, milestones, and resource allocation.

  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.  

  • Facilitate regular project meetings, track action items, and provide status updates to stakeholders.

Strategic Initiative Planning:

  • Collaborate with leadership to define project plans for key strategic initiatives within the Customer Success organization.

  • Translate high-level strategic goals into actionable project plans, ensuring alignment with overall business objectives.

  • Conduct thorough analysis to identify opportunities for process improvement and efficiency gains.

Cross-Functional Collaboration:

  • Support coordination and communication with multiple cross-functional teams, including Product, Engineering, Sales, and Marketing.

  • Act as a liaison between teams, ensuring seamless communication and alignment on project goals.

  • Facilitate workshops and meetings to drive collaboration and problem-solving.

Black Belt Program Operationalization:

  • Support the definition and operationalization of the Black Belt program, a key initiative for advanced customer enablement.

  • Develop program documentation, including processes, guidelines, and training materials.

  • Coordinate the logistics and execution of Black Belt training sessions and workshops.

  • Monitor program effectiveness and identify opportunities for continuous improvement.

  • Support the Black Belt teams with any program related needs.

Reporting and Analysis:

  • Develop and maintain project dashboards and reports to track progress and identify key performance indicators (KPIs).

  • Analyze project data to identify trends and insights, and provide recommendations for improvement.

Requirements

Qualifications / Experience / Technical Skills

  • Bachelor’s degree in Business Administration, Project Management, or a related field.

  • Proven experience in program management, preferably within a technology or SaaS environment.  

  • Strong understanding of customer success principles and practices.

  • Excellent project management skills, with the ability to manage multiple projects simultaneously.

  • Strong analytical and problem-solving skills.  

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.  

  • Proficiency in project management tools and software.  

  • Experience with iPaaS or similar technologies is a plus.

  • Experience with building out enablement programs is a strong plus.

Soft Skills / Personal Characteristics

  • Highly organized and detail-oriented.

  • Proactive and self-motivated.

  • Ability to thrive in a fast-paced, dynamic environment.

  • Strong problem-solving and decision-making skills.

  • Customer-centric mindset.

For California applicants, the pay for this role begins at $85,000 plus variable, benefits, perks and equity.

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