Senior Collections Analyst

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we're hiring:

WPP is undertaking a wide-ranging transformation across all of its Business Units.

Reporting to the Credit & Collections Manager, the Collections Analyst will manage collections for a portfolio of Customers within the Media & Non-Media Collections Team. Effective and conscientious Collector with a proven track record within a previous Collections role. Utilizing credit management software, email and telephone contact Customers to drive payments of outstanding Customer invoices to contracted terms. Extremely Customer focused, strong and clear communicator, resilient and determined individual who is self-motivated as well as team oriented, driven to achieve individual and team targets as set by the Collections Manager.

What you'll be doing:

General

• Manage a portfolio of Customers as set out by the Collections Manager
• Utilize credit management software, e-mails and telephone to contact Customers and drive Customers to pay outstanding invoices to contracted terms
• Maintain detailed records of all communications with Customers
• Resolve all queries and or issues raised by Customers - provide copies of invoices, credit notes, proof of delivery, attachments etc. to Customers, and coordinate the resolution of other queries which are being resolved by Business Units or other SSC departments eg Billing, Cash Applications etc.
• Ensure cheques received are banked and recorded promptly
• Assist to ensure cash applications are allocated accurately on day of receipt of the funds
• Reconcile Customer accounts were required
• Ensure the Customer master data records accurately reflect correct Customer details and agreed contractual terms
• Ensure adherence to the Groups credit policy
• Participate in cash planning and forecasting, where requested
• Attend Business Unit and/or Customer meetings when required
• Provide holiday and sick cover for colleagues as needed
• Manage Ad-hoc projects related to Customers as directed by Finance Operations Management
• Provide Accounts Receivable support to other SSC departments, management, Group departments as needed

Weekly

• Provide reports and participate in weekly Customer review meetings with Collections Manager and Business Units to provide status updates on collections and the overdue position
• Weekly meetings with SSC Billing team members to collaboratively review issues and drive resolutions
• Provide status updates on collections towards monthly targets

Monthly

• Prepare recommendation of Bad and Doubtful Debt Provisions
• Drive collections to achieve monthly collection targets

What you'll need:

• Minimum 3 years Collections experience within an International Organisation
• Confidence in dealing and building relationships, both internally and externally
• Self-motivated, energetic, and detailed oriented
• Able to work to firm deadlines and calm under pressure
• Well organized with strength in prioritizing
• Strong communication skills including persuasion and negotiation
• Commercially focused with a strong Customer service approach

 

Who you are:

You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.

 

What we'll give you:

Passionate, driven people – We champion a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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