Supervisor - Credit Collections

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

To manage the cash collection portfolio of Clients within the Media and Non-Media Credit Collections Team. Effective conscientious Credit Controller who can demonstrate a successful proven track-record within a credit collection role. Utilising either credit management software, e-mail, telephone to contact Clients regarding debts owed and ensure payment to contracted terms of outstanding invoices. Extremely Client focused, strong communicator, resilient and determined individual who can be self-motivated, and team oriented to achieving individual and team targets set by the Credit Manager

What you'll be doing:

• To manage an allocated Client portfolio ensuring payment to contracted terms
• Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms
• Keep a record of all communication with the Client
• Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the Opco
• Reconcile accounts were required
• Attend Opco and or Client meetings where required
• Participating in cash planning and forecasting, where requested
• Providing accounts receivable (AR) systems support to management
• Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently
• Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control process’s
• Adhere to the Groups credit policy
• Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds
• Cheques received must be recorded and banked daily
• Ensure and coordinate with the applicable MDM contact that the integrity of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records
• Ad-hoc projects as directed by the Finance Operations Management
• Provide holiday and sick cover for colleagues as directed to do so

What you'll need:

• Minimum Graduate with 6-9years Credit Collections experience with within a fast-paced organisation
• Energetic, detailed oriented, able to adhere to deadlines in a timely manner
• Strong communication skills for negotiation & reconciliation
• Self-motivated
• Commercially focused with a strong Client service approach
• Confidence in dealing and building relationships both internally and externally
• Well organized with strength in prioritizing
• Flexible attitude to achieve results
• Calm under pressure

 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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