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Application Support Analyst

New York City, New York, United States

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
 
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
 
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

Scope description

  • The candidate will have to provide proactive and reactive support to the Equity business and its clients whilst working closely with development and product management teams. 
  • The candidate will also be expected to contribute to and lead projects.
  • He/She will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects.
  • Opportunities to build cross organizational relationships through leading projects on behalf of the team.

His/Her responsibilities include:

  • Incident and Problem Management
  • Proximity with the business
  • Application Monitoring and follow up
  • Knowledge Management and Documentation
  • Maintenance and enhancements

Requirements

  • "Experience in an application support role in a dynamic environment is a necessity for this role; there is often a great deal of urgency associated with resolving incidents and candidates need to be able to prioritize proactively when resource conflicts arise.
  • Strong technical knowledge in the disciplines mentioned below are a pre-requisite, as well as excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organization. 
  • Strong analytic and problem-solving skills.
  • Ability to work under pressure in a changing environment and capability to cope calmly with stressed users facing system issues.
  • Ability to clearly explain technical/functional issues.
  • Knowledge of Equities markets,
  • Ability to mimic trader behaviors using an OMS in a simulation environment. 
  • Must have strong verbal and written communication skills and proficiency for detailed documentation.
  • Identify and assist in resolution of risks and issues that will adversely affect production environment and the end users.
  • Comfortable with the FIX protocol Investigate logs with FIX messages for validation or determine a root cause analysis" 

Technical stack

  • Unix, SQL, Scripting
  • 7 years of experience with equivalent role is required.

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

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