Technical Support Consultant(support, SQL) - 1871

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Responsibilities:

• Perform functional application configuration.
• Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Develop training content for customers and support team members.

Skills:

• US Healthcare domain knowledge with healthcare application implementation or support experience.
• Understanding of healthcare related application, HIT terminology, patient care environments.
• Excellent problem-solving, troubleshooting, debugging, and strong customer support skills.
• Excellent organizational, verbal and written communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.

Good to Have: 

• Experience with HL7, MLM, ServiceNow.
• Basic understanding of Azure environments.
• Knowledge of configuring and using one or more Sunrise applications or components.
• Basic understanding of database and writing SQL query statements to troubleshoot issues.

Experience:

• Minimum 3 - 4 years’ experience in supporting hospital/healthcare software, or hospital experience as a clinician, registered nurse, or a clinical pharmacist.
• Wiling to work in shifts
• Must have good communication skills
• Knowledge of relational database and writing SQL query statements to troubleshoot issues and perform modifications.
• Experience with HL7, MLM, and Azure would be desirable.

Qualification:

• Degree in healthcare or healthcare admissions and financials, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology or Computer Science Engineering

Work Arrangements:

• Standard work week or as defined by business requirements.
• Shift covering U.S. daytime hours with shift allowance.
• Can work remotely or in a standard office environment.
• Able to work after-hours, on-call and/or holidays.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com