Solution Implementation Manager

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

We are looking for a Solution Implement Manager to join our Professional Services team in Indonesia part of APAC PS team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and seek unique problems that no one else is solving, keep reading.

Insight on your impact

In this role, you will lead multiple client deliveries with blended teams comprised of Anaplan Solution Architects, partner Model Builders & Business Partners, to deploy Anaplan solutions efficiently and effectively. This includes proficiency in “The Anaplan Way” implementation methodology.

For a Solution Implementation Manager (SIM), this means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customer’s ‘modelers’ are enabled and empowered to be self-sufficient.

The SIM is ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations. As a SIM, you will be the primary point of contact for each of your deliveries, helping to provide regular awareness of the pulse of active projects to internal Leadership teams. You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.

The ideal candidate will be a process driven, people-person –someone who is passionate about quality and consistency, yet has the ability to work with all types of different personalities and bring them together to align on key decisions, including but not limited to release scope, deployment timelines, resource management, model design, testing/training plans, and organizational change.

What you'll be doing:

• Deliver high level presentations to audiences ranging from executives to system end users;
• Lead end to end project in collaboration with client project manager to a successful deployment of Anaplan solutions;
• Act as the key liaison and business partner to the client at both the project management and executive level as needed;
• Identify resource needs, handle resource time allocation and hold team accountable to deadlines
• Supervise project timeline and ensure landmarks are met;
• Handle issues and risk by clearly communicating both internally and externally, calling out as needed and deploying risk mitigation strategies as appropriate;
• Reporting on available resources, budget, and project status to project sponsors and customers;
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines;
• Effective communication and teamwork with project teams and collaboration with other departments;
• Understand priorities, scope, timeline, goals, and key landmarks;
• Maintain customer focus and demonstrate leadership to drive consensus and project related decisions;
• Handle client expectations appropriately with the ability to run through bold situations with positive outcome.

Your qualifications, your influence

To be successful in the role, you must possess the following skills:

• Ability to understand customer requirements and work with Business Partners to best translate those into a simple, usable, yet high profit solution.
• Experience in an enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc.
• Fanatical about customer success and tenacious at driving long-term customer value.
• Highly data-driven with a commitment to process. Passionate about driving and supervising a consistent implementation process with all customers in your portfolio.
• 5+ years of software project management, customer success management, and/or related experience
• Passionate about technology and how it can be leveraged to drive business impact

Preferred skills and technical familiarity:

• Bachelor degree in Finance, Accounting or MIS
• Experience implementing Enterprise Performance Management solutions
• Sophisticated Microsoft Excel / financial modeling skills
• Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable)
• Subject matter expertise in planning and modeling in Supply Chain, Finance or Sales strongly preferred
• Strong understanding of data integration (inbound and outbound)
• Passion for business analytics, modeling and planning

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.