Payment Operations Lead - New Verticals, APAC

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

ABOUT THE TEAM

Aspire’s Operations Team ensures that our customers have a seamless experience across our platform, with a particular focus on delivering flawless payment and investment operations. The Payment Operations team, part of Operations, is dedicated to managing and scaling operational capabilities for investment and yield-focused products while ensuring smooth execution of payment flows. This team plays a pivotal role in operationalizing Aspire's financial ecosystem and delivering innovative solutions to our customers globally.

ABOUT THE ROLE

As the Payment Operations Lead for New Verticals, you will oversee the operational success of Aspire’s investment and yield products while driving initiatives to expand these offerings across multiple markets. Your focus will be on payment execution, fund allocation, operational efficiency, and regulatory compliance. You will collaborate with internal stakeholders and external partners to ensure that investments and new product launches are operationally sound, scalable, and aligned with Aspire’s growth goals.

Key responsibilities include:

• Investment operations: Manage the operational aspects of Aspire’s investment products, ensuring timely and accurate fund allocations, payouts, and reconciliations.
• Yield product management: Oversee the operational workflows for yield-generating products, ensuring robust processes for customer onboarding, payments, and reporting.
• Payment success: Monitor and optimize payment flows related to investment products, ensuring high success rates and smooth customer experiences.
• New product launches: Operationalize investment and yield products in new markets, ensuring readiness across systems, processes, and regulatory requirements.
• Fund allocation and tracking: Ensure accurate tracking of funds allocated to investment products, working closely with internal teams to maintain transparency and control.
• Reconciliation and reporting: Oversee daily and periodic reconciliation of investment transactions, producing accurate reports for internal and external stakeholders.
• Process improvement: Identify opportunities to optimize operational processes, enhance automation, and improve scalability for investment and yield products.
• Vendor management: Manage relationships with banking, payment, and investment partners to ensure service quality and compliance with agreed terms.
• Cross-team collaboration: Work closely with product, compliance, and finance teams to align operational execution with business objectives.
• Regulatory compliance: Ensure that all investment operations adhere to local and international regulations, adapting processes as needed for new markets.

Qualifications:

• Operational expertise: 6+ years of experience in treasury operations, investment operations, or payment systems, preferably within fintech, banking, or financial services.
• Investment product experience: Proven experience managing operational workflows for investment and yield-focused products.
• Payments focus: Strong understanding of payment flows and reconciliation processes, with a track record of optimizing success rates and minimizing errors.
• Data-driven mindset: Strong analytical skills and a proactive approach to monitoring operational performance and identifying improvement opportunities.
• Project management skills: Experience managing cross-functional initiatives, particularly related to launching new financial products or entering new markets.
• Attention to detail: A meticulous approach to ensuring accuracy in payment processing, fund allocation, and reconciliation.
• Collaboration: Excellent communication skills and the ability to work effectively with cross-functional teams and external partners.
• Regulatory knowledge: Familiarity with financial regulations governing investments, payments, and treasury operations across multiple geographies.
• Adaptability: Experience scaling operations for investment or payment products in dynamic and high-growth environments.

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.