Team Lead VIP KAM Latam

LEAD VIP KEY ACCOUNT MANAGER, LATAM

An opportunity for a Lead VIP Key Account Manager to join the commercial team responsible for Betsson.

The Wow

You will be surrounded by countless opportunities to learn and improve your already excellent skill set. In addition to this, will you receive excellent benefits, opportunities to progress but also working with top range tools. Ultimately if you are looking for a position where you can hone your craft but also become business savvy then please apply now. 

 

WHAT'S IN IT FOR YOU?

• You will be the point of contact for the VIP Key Account Managers and relevant escalations in the region.
• You will manage an exclusive portfolio of VIPs, managing their value, monitoring activity as well as seeking new potential VIPs.
• You'll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry.
• When working with us, we promise you that you will never ever have a dull moment. By spinning multiple plates, you will always have your hands full. We promise you that you will learn a lot and that you will grow with us, both in your career and as a person. And of course, we promise you that you will join a GREAT team!

YOU'RE GOOD AT

• Lead the team of VIP Key Account managers in the region; manage the day-to-day operations, admin and workflow of KAMs including team management and all its relevant actions.
• Work closely with Head of VIP & Events, VIP Regional Manager and Managing Director to define the local VIP strategy of the region, aligned with the Global VIP strategy, as well as supporting in implementing the action.
• Points accordingly, doing follow-up and reporting on the results/challenges across the team.
• Ensure existing best practice and procedures are followed, increase productivity and efficiency within the team.
• Responsible to manage the VIP budget, VIP targets, spend and bonus costs.
• Work closely with Commercial managers for Casino and Sportsbook, Marketing and CRM teams and other relevant stakeholders to have full visibility of customer journeys, communications, and product strategy of the market.
• Pro-active, goal oriented and numbers driven.
• Native level communication ability in Spanish and English, both in speaking and writing.
• The ideal candidate will have a strong industry background in VIP with the ability to multi-task, plan and prioritise a changing workload within a fast-paced environment where deadlines can be short and workload high. 
• Experience in managing teams in a previous role. 
• Knowledge of Operations and CRM.
• Commercially driven with an appreciation for what drives revenue.
• Passionate about sports and casino.

Excellent communication skills and an eye for detail are a must.

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN!  We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted? 

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