Team Lead VIP KAM Latam

LEAD VIP KEY ACCOUNT MANAGER, LATAM

An opportunity for a Lead VIP Key Account Manager to join the commercial team responsible for Betsson.

The Wow

You will be surrounded by countless opportunities to learn and improve your already excellent skill set. In addition to this, will you receive excellent benefits, opportunities to progress but also working with top range tools. Ultimately if you are looking for a position where you can hone your craft but also become business savvy then please apply now. 

WHAT'S IN IT FOR YOU?

• You will be the point of contact for some of our Team of VIP KAM’S in LATAM, responsible for providing a tailored support to out Latam Team.
• You will manage an exclusive portfolio of VIPs, managing their value, monitoring activity as well as seeking new potential VIPs.
• You'll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry.

When working with us, we promise you that you will never ever have a dull moment. By spinning multiple plates, you will always have your hands full. We promise you that you will learn a lot and that you will grow with us, both in your career and as a person. And of course, we promise you that you will join a GREAT team!

YOU'RE GOOD AT

• Lead the team of VIP Key Account managers for LATAM regions.
• Work closely with Head of VIP & Events, VIP Regional Manager and LATAM Commercial Director to create VIP strategy across all LATAM regions, as well as supporting in implementing the action.
• Points accordingly, doing follow-up and reporting on the results/challenges across the team.
• Achieve and report on the overall performance of VIP team.
• Ownership of the VIP budget, VIP targets, spend and bonus costs.
• Work closely with Product managers, Marketing and CRM teams and other relevant stakeholders to ensure a seamless integration of VIP customers for all LATAM regions, have full visibility on customer journeys, communication, and product strategy across all markets.
• Collect and report on VIP performance for all LATAM regions by analysing the data received by all VIP Key Account Managers in the team, drawing conclusions and making recommendations.
• Team management and all its’ relevant actions.
• Pro-active, goal oriented and numbers driven
• Native level communication ability in Spanish and English, both in speaking and writing.
• Experience managing a portfolio of clients in either a gambling, sports, entertainment or digital environment, having experience speaking directly to customers managing their needs and pain points.
• Knowledge of VIP management, CRM and campaigns
• Commercially driven with an appreciation for what drives revenue
• Proactively making improvements to VIP communication and supporting product VIP Kam’s in their planning of VIP campaigns
• Passionate about sports and casino.
• Excellent communications skills and an eye for detail are a must.

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN!  We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted? 

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