Customer Service Agent

 

 

Join Betsson Group and Be Part of an International Team!

We are looking for a Customer Service Agent to join our Zagreb office, supporting Rizk Casino, one of Betsson Group’s leading brands. In this role, you will provide top-tier customer support in a fast-paced, dynamic environment.

This is a full-time position with a rotating shift schedule, covering Monday to Sunday from 08:00 to 23:59 (5 days per week, 8-hour shifts).

Your Responsibilities:

• Provide high-quality customer support via email and chat — no sales or phone calls involved.
• Act as a brand ambassador for Rizk Casino, ensuring professional and customer-focused interactions.
• Report key market insights and customer feedback to support the Team Leader in decision-making.

What We’re Looking For:

• Fluency in Croatian with strong written and verbal communication skills.
• Good command of English, both written and spoken.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills and the ability to handle a fast-paced workload.
• Previous customer service experience (e.g., in hospitality, retail, or similar roles) is a plus.

What We Offer:

• Competitive remuneration based on experience.
• 60 minutes of break time per shift to ensure work-life balance.
• Taxi expenses covered for shifts ending at midnight.
• Additional health insurance for your well-being.
• A modern office near Maksimir Park—a great location for a workday break.
• Hybrid work model with the option to work one day per week from home.

If you’re passionate about customer service and want to be part of a thriving brand like Rizk Casino, apply today and join the Betsson Group team!