Software Engineer III, Conversion Infra

About Box

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Why Box Needs You

Our Conversion Infra team powers one of Box’s most critical experiences: high-fidelity document previews. We operate and evolve the Windows-based infrastructure that handles document processing for billions of files — enabling preview, AI, and Search, all while meeting Box’s enterprise-grade standards for security, performance, and scale. As we modernize our platform and shift more of our workloads to the public cloud, we’re focused on automation, cost and performance optimizations, and expanding support for new content sources like SharePoint. We’re looking for engineers who are excited to work across infrastructure and development — building tools, automating deployments, and ensuring a fast, reliable, and secure conversion pipeline. Your work will directly impact how customers interact with their most important documents, every day.

We're looking for engineers who are excited to work across infrastructure and development — building tools, automating deployments, and ensuring a fast, reliable, and secure conversion pipeline. Your work will directly impact how customers interact with their most important documents, every day.

About the Role

In this role, you will be responsible for maintaining and developing the Windows and Linux environments that power Box's document conversion pipeline — the critical process that transforms documents (Word, PowerPoint, PDF, etc.) into formats that can be previewed directly within Box. Your work ensures that billions of documents are accurately and efficiently converted, directly impacting core Box features including preview, AI content extraction, and search indexing.

What you'll do:

• Maintain and evolve our infrastructure that powers Box's document conversion pipeline, including patching, updates, and performance tuning
• Manage and configure Windows Server environments (e.g., Windows Server 2016/2022/2025), ensuring stability, security, and efficiency of all servers
• Automate and streamline operational tasks using tools like PowerShell, Chocolatey, and infrastructure-as-code solutions
• Collaborate with cross-functional teams (Cloud Engineering, Networking, Storage Platform, Preview, and AI) to deliver scalable, secure, and highly available services
• Drive improvements to our cloud-native architecture on GCP, including deployment pipelines, monitoring, and rollout strategies
• Support new feature development for enterprise-focused conversion use cases, such as SharePoint and file system integrations
• Ensure security and compliance standards are met through proactive remediation, patching, and configuration management
• Contribute to technical planning and execution in agile workflows — including sprint planning, quarterly planning, and architectural reviews
• Monitor system health and performance, troubleshoot issues, and participate in on-call rotations as needed
• Optimize cost and resource usage in cloud environments
• Develop and maintain documentation for systems and processes

Who you are:

• 3–4 years of experience in Software Engineering, or Site Reliability
• Strong experience with Windows Server administration
• Experience with Active Directory, Group Policy Management, and related technologies
• Proficiency in PowerShell scripting for automation and system management
• Experience with Google Cloud Platform (GCP) services and infrastructure
• Experience with monitoring and observability tools (Grafana, Prometheus, Datadog, or similar)
• Knowledge of incident response and alerting systems (PagerDuty, Opsgenie)
• Experience with patch management and system hardening practices
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and ability to work in a collaborative environment
• Bachelor’s Degree in Computer Science or relevant field

Nice to have

• Experience with Linux systems (RHEL, Ubuntu, CentOS)
• Experience with CI/CD pipelines and deployment automation

 

Percentage of Time Spent:

• 60% coding
• 10% documentation
• 12% bug fixes
• 10% meetings

 

Methodology

• Agile management - Scrum
• Issue tracking tool -Jira
• Knowledge repository - GitHubEnterprise
• Code reviews - GitHubEntreprise 
• Version control system - GIT

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

 

EQUAL OPPORTUNITY 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation". For details on how we protect your information when you apply, please see our Personnel Privacy Notice. For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice. 

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