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Associate Manager-Customer Success (US Shift)

Bangalore, India

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About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Associate Manager – Customer Success

The Opportunity:

As an Associate Manager of Customer Success, you will support an assigned portfolio of customers while mentoring and guiding a team of Success Account Managers (SAMs). This role is designed for a first-time or early people manager who continues to stay close to customers while developing core leadership capabilities.

You will partner closely with the Customer Success leadership team to ensure customers realize value from Commvault’s technologies across onboarding, adoption, and renewals. The role contributes to improving customer sentiment, driving retention (GRR/NRR), and identifying expansion opportunities, while operating within established frameworks and guidance.

What you’ll be doing...,

  • Support and coach a team of Success Account Managers managing an assigned customer portfolio, reinforcing best practices in customer engagement and value delivery.
  • Act as a player–coach, staying involved in key customer conversations, escalations, and success planning where required.
  • Assist in executing skill development and enablement plans for SAMs, aligned with defined CS playbooks and leadership direction.
  • Monitor customer health, adoption, and renewal risks within the portfolio, proactively flagging issues and partnering with leadership on mitigation plans.
  • Collaborate with SAMs and TAMs to improve Time to Value, Adoption, and Expansion readiness, aligned to the customer journey.
  • Use dashboards and business systems to review adoption, consumption, and engagement data, supporting data-driven discussions with SAMs.
  • Help drive consistency by applying existing Customer Success Playbooks across customer personas, use cases, and lifecycle stages.
  • Participate in monthly forecasting and review cadences, supporting accurate GRR/NRR tracking and reporting.
  • Partner cross-functionally with Support, Product, Engineering, Sales, and Operations to ensure timely resolution of customer issues.
  • Reinforce productivity and execution standards, ensuring SAM activities align with defined capacity, efficiency, and engagement expectations.
  • Escalate complex customer, renewal, or operational risks appropriately, working with leadership to ensure resolution.

Who you are ?

  • Total industry experience: 6–8 years
  • Total Customer Success IC experience: 3–5 years in a SaaS or subscription-based enterprise software environment
  • Prior experience as a Senior CSM / Senior SAM or equivalent, with strong customer-facing and execution skills.
  • Early experience mentoring, coaching, or acting as a team lead, with interest in growing into people management.
  • Solid understanding of customer success fundamentals, including onboarding, adoption, renewals, and value realization.
  • Comfortable working with data, dashboards, and reporting tools to support decision-making and customer conversations.
  • Strong communication and collaboration skills, able to work effectively across regions and cross-functional teams.
  • Adaptable and eager to learn, with the ability to operate well in a structured yet evolving environment.
  • Highly organized, capable of managing multiple priorities while balancing customer and team responsibilities.

#LI-MR1

#LI-Hybrid

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

 

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