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Industrial Engineer

New Albany, Ohio

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

We are seeking a highly skilled and detail-oriented Industrial Engineer to join our pharmacy and fulfillment operation team. In this role, you will be responsible for optimizing our processes, improving efficiency, and maximizing productivity in our pharmacy and fulfillment operations. As an Industrial Engineer, you will analyze current workflows, identify areas for improvement, and implement strategies to enhance operational performance while maintaining high-quality standards.

You Will:

  • Process Analysis and Improvement:
    • Conduct thorough analysis of existing processes and workflows within the pharmacy and fulfillment operations, including order processing, inventory management, dispensing, packaging, and shipping.
    • Identify bottlenecks, inefficiencies, and areas for improvement.
    • Develop and implement strategies to streamline processes, reduce waste, and increase productivity.
    • Collaborate with cross-functional teams, including pharmacists, technicians, logistics personnel, and management, to gather insights and identify improvement opportunities.
  • Workforce Optimization:
    • Determine optimal staffing levels and work distribution to ensure efficient and balanced workload across different areas of the pharmacy and fulfillment operations.
    • Design and implement labor standards and performance metrics to monitor productivity and ensure optimal resource allocation.
    • Conduct time and motion studies to establish baseline performance levels and identify opportunities for improvement.
    • Develop staffing plans and recommend appropriate training programs to enhance employee skills and performance.
  • Layout Design and Facility Planning:
    • Collaborate with architects and facility managers to design and optimize the layout of the pharmacy and fulfillment center.
    • Utilize principles of lean manufacturing and ergonomic design to create efficient and safe workspaces.
    • Analyze space utilization and recommend improvements to maximize storage capacity and optimize workflow.
  • Technology Integration:
    • Identify and evaluate technology solutions, automation tools, and software systems to enhance efficiency and accuracy in pharmacy and fulfillment operations.
    • Collaborate with IT teams to implement and integrate technological solutions effectively.
    • Provide training and support to employees on the use of new systems and technologies.
  • Continuous Improvement:
    • Establish a culture of continuous improvement by fostering an environment that encourages employee engagement, idea generation, and process innovation.
    • Implement performance monitoring systems and metrics to measure the effectiveness of process changes and identify areas for further improvement.
    • Lead or participate in cross-functional improvement projects to drive operational excellence.

You Have:

  • Bachelor’s degree in industrial engineering, Manufacturing Engineering, or a related field. A master's degree is preferred.
  • Proven experience working as an Industrial Engineer in a pharmacy or fulfillment operation, preferably within the Retail, Ecommerce or healthcare industry with a minimum of 1+ years of previous experience.
  • Strong knowledge of process improvement methodologies such as Lean, Six Sigma, and Kaizen.
  • Proficiency in process mapping, data analysis, and statistical tools.
  • Experience with facility layout design and optimization using AutoCAD and Sketchup.
  • Familiarity with pharmacy operations, including dispensing, inventory management, and regulatory requirements is a plus but not required.
  • Excellent problem-solving skills and ability to think critically.
  • Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Ability to lead and drive change, and manage multiple projects simultaneously.
  • Knowledge of automation technologies like conveyance, AMRs etc. and its related software systems used in pharmacy and fulfillment operations is a plus.
  • Experience with Microsoft office tools like Microsoft word, excel and power point for analysis, documentation and project management is required. Simulation knowledge is a plus.
  • This job requires to be onsite and is not a remote position. Candidate can work from home with prior approval and depending on project needs.

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

Conditions of Employment: 

  • This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
  • This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
  • Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
  • Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

 

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range is

$100,000 - $125,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information. 

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At Hims & Hers, we seek to establish an inclusive environment and are committed to building a team that reflects the unique perspectives, life experiences and varying backgrounds of the diverse populations that make up our customer base. To help us ensure we are meeting our equal employment obligations under U.S. employment law and identify areas of improvement in our process, we invite all U.S.-based candidates to complete the following demographic questions (if you are based outside of the United States, please select “I don't wish to answer”). 

 

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