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Learning Manager, Operations

Gilbert, Arizona

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

Hims is looking for a self-motivated, detail-oriented, and passionate Learning Manager to join our Fulfillment Operations Team based in New Albany, OH and Gilbert, AZ. As the Learning Manager, you will be responsible for designing, implementing, and overseeing comprehensive learning and development programs within the site. This position has a high level of program administration management, training coordination, and delivery. You will work closely with key stakeholders to identify learning needs, create training strategies, and execute initiatives that enhance associate performance, engagement, and professional growth.  The Learning Manager responsible for the design, implementation and execution of training for all process paths in the Compounding Lab and Fulfillment Center.

This role is based on-site in our Gilbert, Arizona facility.

You Will:

  • Design training and development programs based on the organizational needs in consultation with Sr. Learning Manager
  • Identify needs or gaps in learning process and in consultation with Operations Teams
  • Conduct train-the-trainer sessions
  • Conduct Leadership training
  • Conduct thorough assessments and evaluations of training programs, collecting feedback from participants and stakeholders to measure the impact and effectiveness of the initiatives
  • Create and update training materials, including presentations, e-learnings, and multimedia content, ensuring they are up-to-date, relevant, and engaging
  • Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress and completion.
  • Implement and manage automation features within the LMS, such as course enrollment, progress tracking, and reminders, to enhance efficiency, streamline learning experiences, and ensure timely completion of required training.
  • Ensure training programs comply with industry regulations and standards. 
  • Generate reports and metrics to track and measure the effectiveness of learning and development initiatives.
  • Facilitate courses or learning sessions with all process job roles and with Leadership as needed
  • Track all training conducted across shifts and areas
  • Maintain daily communication with Operations, HR, Safety, Recruiting and other teams
  • Conduct remediation training as needed
  • Maintain knowledge of operation processes for ongoing assessment of the training process
  • Perform other duties as assigned

You Have:

  • BA, BS or equivalent experience
  • 5+ years of successful training experience and demonstrated proficiency in delivering and creating training
  • 5+ years leading a team within a training/learning, HR or similar function
  • 5+ year in Operations or process improvement role
  • Excellent communications skills both verbal and written
  • Strong prioritization and time management skills with attention to detail
  • Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail
  • Understanding of fulfillment/distribution center/warehouse processes and flow
  • Well-developed observational and analytical skills
  • Able to work flexible schedules / shifts as needed for 7 day operation
  • Proven skills for planning daily/weekly tasks and adapting to competing demands
  • Strong skills developing relationships across all levels and functions
  • Must be willing to travel

Skills:

  • Instructional design using ADDIE, TWI model, or similar
  • Facilitation / presentation skills
  • Ability to work in a fast paced distribution environment
  • Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
  • Detail oriented and accurate
  • Ability to focus attention on details
  • Strong leadership and management skills.
  • Experience in project management is an advantage.
  • Familiarity with learning management systems (LMS) and e-learning platforms.
  • Ability to prioritize, manage and complete projects with tight deadlines
  • Familiarity with process improvement methodologies such as LEAN or Six Sigma

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

Conditions of Employment: 

  • This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
  • This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
  • Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
  • Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range is

$85,000 - $110,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information. 

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At Hims & Hers, we seek to establish an inclusive environment and are committed to building a team that reflects the unique perspectives, life experiences and varying backgrounds of the diverse populations that make up our customer base. To help us ensure we are meeting our equal employment obligations under U.S. employment law and identify areas of improvement in our process, we invite all U.S.-based candidates to complete the following demographic questions (if you are based outside of the United States, please select “I don't wish to answer”). 

 

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