Security Operations Manager
Company Overview
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.
Role Overview
We are seeking a Security Operations Manager for our new Mountain View office. This individual will oversee physical security operations, manage office functions, and serve as the front-line leader of the Physical Security Team. This role is integral in creating a safe and efficient work environment and will report directly to the Director of Physical Security and work closely with the Mountain View Site Director.
Responsibilities
Security Management
- Oversee & manage the workforce, ensuring all guards are equipped to carry out their duties effectively.
- Oversee the contract cleaning service ensuring all duties are performed and supplies are restocked
- Assign guards to posts and tasks, including escorting guests and vendors.
- Review guard logs and reports for accuracy and action items.
- Conduct and lead monthly safety inspections (Fire, AED/Trauma, Evacuation Chair).
- Serve as the evacuation leader, providing training and leading emergency responses as needed.
- Monitor and maintain CCTV systems and other physical security technology.
- Stand guard post when necessary and remain vigilant while multitasking.
- Inform the Director of Physical Security regularly on events and activities.
Office and Facility Management
- Maintain office and security inventory, ordering supplies and equipment as needed.
- Ensure kitchens and communal areas are clean, organized, and stocked with supplies, including coffee machines and snacks.
- Organize and support office meetings, activities, and employee engagement events.
- Complete daily site walks to identify and address facilities or cleaning concerns.
- Collaborate with property management, building engineers and cleaning services to resolve building-related issues.
- Lift and move up to 50 lbs for tasks such as rearranging furniture or setting up office equipment.
- Manage executive car services for company needs.
- Coordinate meeting / conference spaces both onsite for various departments.
Administrative Tasks
- Track and address tasks and issues through the Jira ticketing system.
- Manage vendor relationships and invoices.
- Prepare weekly reports summarizing updates and activities for leadership.
- Order company lunches, snacks, and employee swag.
- Monitor contractor and employee badge entry into the office.
Other Duties
- Participate in weekly meetings with leadership and teams.
- Be willing to travel for occasional company events.
- Perform additional duties as assigned to support both the physical security program and office operations.
Qualifications
Basic Qualifications
- 3+ years of experience in security leadership/supervisory, military, or law enforcement.
- 2+ years of office management.
- Security Guard Certification.
- Proficiency in Microsoft Office, Google Suite, Okta, and Atlassian products.
- Familiarity with Apple computers.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work independently under minimal supervision.
- Ability to lift and move up to 50 lbs.
- No criminal record.
- Availability to be on-site 5 days a week.
Preferred Qualifications
- Certifications in CPR, AED, and First Aid (or ability to obtain qualification within 6 months of hire date)
What We Offer
- A collaborative and mission-driven environment.
- Opportunities for growth and development.
- The chance to make a meaningful impact on security and operations in a cutting-edge company.
#LI-JS1
The annual base salary listed does include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Mountain View, CA Pay Range
$103,428 - $155,000 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
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