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Revenue Operations Specialist

Shanghai

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at Impact:

The Revenue Operations Specialist position is an exciting opportunity to work with a global team in a fast growing GTM organization. In this role, you will be responsible for supporting GTM growth through providing effective reporting and analysis of revenue-generating activities. You will also support the design, implementation, and optimization of efficient sales processes and sales tools on a global level and act as a bridge between Greater China and US teams in support of this

What You'll Do:

  • Develops and maintains sales support systems and processes (including workflow and documentation)
  • Administers sales automation tools. 
  • Creates and updates records of leads, accounts, or related information. 
  • Maintains a repository of master sales documents, including standard contracts or current price sheets. 
  • Generate reports detailing pipelines, forecasts, territory assignments, tracking productivity and quota attainment. 
  • Provide direct business partnering support to sales and finance organization for sales reporting and processes 
  • Provide regular support for other teams, including executives such General Manager of Greater China market, for relevant training, planning preparation, workflow designs 
  • With guidance from Sales and Executive leadership direct Total Addressable Market planning 
  • Build and maintain high quality reporting on KPIs and critical dashboards 
  • Perform analysis of sales performance as directed by senior management 
  • Perform regular reporting and analysis on areas including sales performance versus quota, sales pipeline and forecasts, sales funnel metrics, sales productivity/ efficiency, and churn. Generate clear insights as a driver for recommendations for improvement • Assist with quarterly and bi-annual business reviews for Greater China region
  • Build and maintain high quality reporting and dashboards on KPIs and key sales initiatives
  • Assist in developing and maintaining sales support systems and processes (including workflow and documentation) 
  • Administer select tools in our GTM tech stack as a RevOps power user 
  • Work with global sales, operations, and finance teams to support global and regional salesrelated initiatives, which could include assisting with: Automating processes to reduce errors and improve efficiency; improving data accuracy and data hygiene; supporting regional implementations/roll-outs of global sales automation tools and processes; territory planning and quota-setting process; total addressable market planning, and more

What You Have:

  • Analytical thinking skills.
  • Strategic thinking skills.
  • Oral and written communication skills 
  • Strong working grasp of sales operational processes and tooling, able to automate processes to improve efficiency and reduce errors.
  • Fully proficient in technical systems required for their role (Salesforce, enabling technologies) 
  • Detail Oriented and Organised: • Develops ways of structuring, monitoring and validating data to ensure data integrity. 
  • Performs work under general or limited supervision. Handles complex issues and problems, and refers more complex issues to higher-level staff as appropriate. May provide leadership, coaching, and/or mentoring to a subordinate group. 
  • Minimum 1-2 years relevant experience in SaaS, revenue operations, sales operations, or related field 
  • Have an analytical mindset, critical thinking skills, and comfort with numbers/large data sets • Have strong oral and written communication 
  • Able to tell a concise story with data in a jargon-free way to both non-subject matter experts and executives
  • Is detail-oriented and 
  • Able to structure, monitor, and validate data to ensure data integrity 
  • Have a working grasp of sales operational processes and tooling
  • Experience with Salesforce, Excel/Google Sheets for analysis 
  • Experience with data visualization tools a plus 
  • Experience with sales automation tools, Confluence/JIRA a plus 
  • A self-starter who has a strong sense of accountability and can proactively manage their own workstream

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

  • Hybrid work environment
  • Responsible PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 months paid Primary caregiver leave
  • Private Health insurance
  • Mental Health & Wellness care via Modern Health
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness activity fee reimbursementsTechnology stipend Bi-weekly lunchesTraining & Development
    • Learning the advanced partnership automation products

 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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