Global Billing/Sales Contract Administrator

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.

Your Role at Impact:

• The Global Billing Analyst should be able to work with regional managers to ensure that things are 
• working well and can credibly interface directly with clients and partners in a world class organization in a 
• very professional way to solve issues and negotiate solutions. The Global Billing Analyst (GBA) is a detail 
• oriented individual with the ability to work in a fast paced, high responsibility environment. 
• The GBA is responsible for ensuring accurate, timely and compliant invoicing of our global customers. 
• The role acts as a high level client interface on all billing related issues, and in addition this role 
• recommends, champions, and document improvements to ensure self-serve and client satisfaction of our 
• clients. The Global Billing Analyst is familiar with all global billing procedures and can manage daily 
• financial transactions end-to-end.
• The person is able to work independently and accurately, with a high degree of professionalism. The 
• person has a high standard of professional communication (both written and in person). 
• This role reports to the Associate Manager, Billing Engine & Contracts Admin, in South Africa

What You'll Do:

Global Billing

• All Global Advertisers are billed accurately and timeously as per their service level agreements
• Capturing data accurately and timeously within various internal information systems
• All credit memos, manual invoicing, accounting adjustments are executed on a timely basis for our global offices
• All client finance tickets/queries created by business are dealt with in a timely manner
• Support the Associate Manager, Billing Engine & Contracts Admin, in driving new initiatives in the 
• Billing process that contribute to long-term operational excellence

Financial Reporting

• Client and company Audit Requests, Month-end and Year-end reporting
• Act as a knowledge resource for both internal and external stakeholders. Provide finance specific training as needed

Key Outputs

• Review and manage the processing of global finance tickets and queries out of the Cape Town
• Daily processing of Billing through the different internal systems and vendor platforms
• Interact with Operations, Engineering and Customer Support to resolve billing issues and client requests as required
• Respond to finance related customer requests in a timely and accurate manner
• Manually invoice customers as required within the billing system
• Ensure process documentation is refined and updated regularly aligned with customer contracts
• Complete monthly reporting as required 
• Assist in the financial setup of Accounts within the Billing Engine system
• Assist in compiling audits specific to certain customers
• Training in finance/billing areas of the system for CSM Teams as required – continuously 
• be a part of the company training program.

What You Have:

Billing & Collections Team

• Strong organization and time management skills.
• Excellent written and verbal communication skills along with excellent negotiation skills.
• Flexibility and ability to manage multiple, competing priorities to completion, on time and within 
• budget constraints.
•  International tax knowledge will be advantageous.

Business Acumen

• Ability to digest and synthesize information from multiple sources and make dispassionate 
• assessments of what needs to be done.
• Work with cross functional operations teams.

Communications & influence

• Excellent written and verbal communications skills with the ability to effectively facilitate and 
• communicate through influence and negotiation at operational levels of the organization

General

• A positive can-do attitude and a willingness to learn new processes and procedures
• Ability to work in a fast-paced, high-pressured and high responsibility environment
• Ability to work as a team player and to work with minimal supervision
• Demonstrated high-level of maturity and confidentiality
• Problem solver, results oriented, timeliness, attention to detail and accuracy
• Ability to analyze, interpret and report on high volumes of data on a Global level
• Strong Communication skills
• Attention to detail / Accuracy
• Time & Task Management
• Urgency
• Accountability
• Innovative Thinker

Experience

• 3 - 5 years of working experience in an enterprise billing environment and/or high tech   environment within finance and customer service departments
• Global billing experience that worked with regional managers will be advantageous
• Experience using SalesForce, Netsuite or Jira will be advantageous
• Degree / qualifications
• Tertiary level qualification in Accounting/Commerce
• Google Suite and Microsoft 365 experience advantageous

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10X provident fund
• Stock Options
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Flexible work hours
• Casual work environment

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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