SDR Director (Position located in Utrecht, Netherlands)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The International SDR Director is responsible for managing a team of Sales Development Representatives based in the Netherlands, United States and Singapore. The team’s goal is to accelerate the sales cycle beginning with prospecting and qualifying of leads and prospecting/qualifying companies and contacts . This role will ensure that their teams are executing best practices of prospecting, lead qualifying and account mapping with the goal of providing leads that produce opportunities for the sales teams. In addition, this role will collaborate with the  marketing team on strategic initiatives that will best generate quality leads to the SDR teams. 

Responsibilities:

• Oversee the followup and qualifying of leads by SDRs
• Collaborate with Marketing and provide feedback on quality and quantity of leads the team is receiving
• Work with the Sales Directors and VPs to ensure all processes and passing of leads between teams is frictionless and beneficial to the sales cycle
• Align team goals with expectations of VPO, Global Sales Development
• Draft new material for emails to be sent to prospective customers used to garner interest in our products
• Monitor and respond accordingly to the What’s Working emails
• Maintain a spreadsheet with teams passes and other relevant details
• Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
• Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
• Be an expert on prospecting and other key elements that are necessary to be a top performer
• Meet and/or exceed individual goals to contribute to the team’s success
• Exemplify the values and mission of the Company
• Handle day to day needs and requests for their SDR team
• Ensure the team is leveraging a sales tool to discover new leads
• Tag in on calls with team members, as necessary
• Identify points in processes and procedures that need to be revamped or tweaked to provide greater team efficiency
• Serve as a mentor and leader of prospecting best practices
• Be up to date and fluent on KnowBe4 policy and procedure in regards to prospecting and ensure it is in use
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• Minimum 2 years of team management experience
• Experience in Sales
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce CRM
• Experience with Gmail and Google Docs
• Experience with MS Office
• Leadership skills required
• Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle
• Strong coaching and mentoring skills
• Strong verbal and written communications
• Excellent time management and organization skills

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.