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Network Analyst

Huntsville, AL

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

This role serves as the primary data pull, prep and analysis for Field Services (FS) Planning and Strategy team. This role works cross-functionally across many teams within LG including the Customer Engagement Call Center, Product Quality and Financial Operations to calculate FS KPIs, identify opportunities for improvement and escalate areas of concern to relevant organizational leadership.

Responsibilities:

  • Serve as the primary data pull, prep and analysis for Field Services (FS) Planning and Strategy team reporting to management and to LGE HQ.
  • Optimize FS performance, work cross-functionally across many teams within LG including the Customer Engagement Call Center, Product Quality and Financial Operations to calculate FS KPIs, identify opportunities for improvement and escalate it with relevant organizational leadership.
  • Perform operational analysis by gathering, measuring, analyzing data and trends for department operation, activities and projects.
  • Understand what variables impact business operation variance and how it should respond tactically.
  • Prepare accurate business operational reporting and forecasts utilizing various business intelligence tools and ERP software to drive performance towards goal achievement.
  • Drive continuous improvement by simplifying and automating planning processes by working with analytics partners based on key analytical.
  • Heavy interaction across senior business development and field service management. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.

Qualifications / Education / Experience:

  • Master’s degree in business Analytics, Data Science, Information Technology or a related field.
  • Experience with Business Analytics, Data Mining, Marketing Analytics, Data Science with Python, Machine Learning, Quantitative & Qualitative Decision Making, Business Web Analytics, and Operations Management
  • Professional level competency in MS Excel, PowerPoint, Word. Experience in SAP Business Objects
  • Experience within a planning role such as forecasting, demand planning, predictive modeling, optimization, or logistics gained through work experience
  • Bilingual (English/Korean) in assistance with communication with HQ

 

Recruiting Range

$69,000 - $78,000 USD

Benefits Offered Full-Time Employees:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

  • Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

 

 

 

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