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Parts Advisor

Spanish Fork, Utah

ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

LVT seeks a proactive, self-motivated individual passionate about delivering exceptional customer experiences. This role is crucial in maintaining customer satisfaction by ensuring timely support for our Live Units and effectively communicating with large customers and internal teams. You’ll be the key point of contact for managing orders, solving issues, and ensuring smooth operations, with a focus on improving processes and building trust with stakeholders.

 

RESPONSIBILITIES

  • Engage with large customers, fostering trust and long-term relationships.
  • Ensure timely and accurate shipments using platforms like UPS, FedEx, etc.
  • Process and fulfill orders through our ERP/Sales system.
  • Collaborate with cross-functional teams to streamline parts operations.
  • Work with stakeholders to define new kits and components that simplify field installations.
  • Maintain up-to-date records of parts inventory, sales, and replacements, with a focus on transparency and communication.
  • Contribute to the overall success of the team, ensuring smooth parts operations and a positive customer experience.

 

QUALIFICATIONS

  • B.S/B.A a plus 
  • Proven ability to communicate effectively with both internal teams and external customers.
  • Sales or customer service experience, with a track record of building strong relationships.
  • Familiarity with Microsoft Office and ERP/WMS systems is a plus.
  • Strong attention to detail and a collaborative team player.
  • Ability to adapt to a fast-paced team in a warehouse environment.

WHY JOIN US

  • Founder-led and employee-driven company 
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:

  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP). 
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. 
  • Paid Parental Leave - To help your growing family while you're away from work. 
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. 
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. 
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. 
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy 
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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