Patient Billing Associate Analyst

Position Summary:

Natera is currently seeking a Patient Billing Associate Analyst (PBAA) to join the Patient Experience Billing team.  This position is responsible for performing the daily activities associated with patient billing.  The PBAA should have experience with vendor interactions and be willing to take ownership of and improve upon specific billing processes like patient statements and digital communications. This position requires experience with analysis software including Excel.    

Primary Responsibilities:

• Responsible for reviewing and approving patient billing files.
• Ensures billing related patient communications and statements go out in a timely manner.
• Establish and maintain detailed process documentation and Standard Operating Procedures (SOPs) to standardize workflows within the Patient Experience team.
  
  
• Keep open lines of communication with teammates and leaders to clarify requirements and expectations. This ensures alignment and reduces the likelihood of errors due to misunderstandings
• Establish and maintain collaborative relationships with other departments, external vendors, and call centers to enhance the patient billing experience.
• Works closely with the vendor operations teams to oversee operations activity that directly impacts patient billing, and provide direction and oversight of processes impacting patient billing and cash collections.
• Assists in tracking outcomes of patient payments and patient billing issues and/or escalations.
• Helps manage and investigate patient billing related escalations and issues with a solution oriented approach including patient or clinic outreach by phone or email.
• Continues to seek new and creative technologies and implements procedures that help identify and guide improvement opportunities.

Qualifications: 

• Bachelors Degree in business or healthcare related field of study
• At least 2-3 years of experience in medical billing collections
• Basic knowledge of CPT/HCPCS. ICD-10, modifier selection, and UB revenue codes
• Healthcare related field of study or equivalent experience

Knowledge, Skills and Abilities:

• Proficiency in Google Docs: Utilize Google Docs for collaborative documentation, process mapping, and communication within the billing department and across other teams.
• Experience with Microsoft Excel,PowerBI, SalesForce, Snowflake, or MES preferred
• Knowledge of medical terminology and abbreviations, and health care nomenclature and systems
• Proficiency with medical billing systems (AMD, Epic) is a plus
• Strong analytical, organizational, problem solving and team player skills
• Ability to navigate across multiple customer demands and balance competing priorities successfully
• Ability to multitask, prioritize, and manage time effectively.
• Motivated, shows initiative, and ability to work in a fast paced environment, ability to meet strict deadlines. 
• Maintains confidentiality of sensitive information
• Ability to develop, implement and produce analysis and reports
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page