System Administrator (Third Party Application Engineer)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Summary: We’re looking for a Third-Party Applications Engineer to support the daily operational tasks and performance of Kofax (Tungsten), Pharos SecurePrint, M365, and Druva InSync. You’ll ensure seamless application functionality, drive system upgrades, enhance security, and collaborate across teams to meet business needs.

Job Title: Third-Party Applications Engineer

Key Responsibilities:

• Application Operations: Oversee day-to-day support for Kofax, Secure Print, M365, and Druva, ensuring high performance and uptime.
• Troubleshoot and resolve issues proactively, exhibiting a high level of customer service.
• System Upgrades & Security: Plan and execute server upgrades, security patches, and testing to ensure system stability and compliance.
• Collaboration: Work with IS&T, security, and business teams to align application performance with business objectives.
• Security & Compliance: Address vulnerabilities, implement best practices, and ensure compliance with organizational and regulatory standards.
• Vendor Management: Maintain strong vendor relationships for prompt issue resolution.

Qualifications:

• Education & Experience: Bachelor’s degree (or equivalent experience), with 5+ years managing third-party enterprise applications and Microsoft server environments.

Skills:

• Strong troubleshooting, system administration, and project management.

• Experience with Kofax, Secure Print, and Druva is a plus.
• Experience with Tableau, and data analysis.

Certifications:

• ITIL Foundation or equivalent, Microsoft certifications preferred.

Nice to have traits:

Detail-oriented, proactive, collaborative, adaptable, and able to manage multiple priorities in a fast-paced environment.

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