Content Administrator

Glasgow, Scotland, United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Content Administrator  (12 Month FTC)

Location: Glasgow, England, United Kingdom (3 days from our Glasgow Client offices)

About the role:

Working in partnership with our client, we are looking for a dynamic and driven digital content administrator to join our team to support internal communication, projects and content governance. 

The candidate would be joining a small, flexible team within the client's company, who work collaboratively to deliver high-quality digital experiences, ensuring content is accurate, accessible, and aligned with business needs. Our work spans multiple platforms including Jive, SharePoint, and Adobe Experience Manager, and we play a key role in maintaining and evolving the firm’s internal digital landscape. 

What you will be doing:

  • Ticket and Email Management: Monitor and triage incoming tickets and emails, ensuring timely and accurate responses. Prioritise and escalate issues as needed to maintain smooth day-to-day operations. 
  • Stakeholder Communication: Provide clear, proactive updates to stakeholders, ensuring queries are resolved efficiently and expectations are managed. 
  • Content Maintenance: Upload and maintain digital assets across platforms including AEM, Jive, and SharePoint, ensuring content accuracy and consistency. 
  • Issue Escalation: Identify and flag technical or process-related challenges to senior team members to avoid delays. 
  • Formal Document Review: Facilitate collaborative structured reviews of complex documents, ensuring formatting and structural consistency, identifying discrepancies, and publishing final approved versions. 
  • Weekly Content Owner Engagement: Coordinate and send weekly communications to content owners, prompting timely updates and ensuring information is kept up to date. 
  • Documentation Updates: Respond to urgent content needs while maintaining consistency across materials. 
  • Additional Tasks: Being adaptable to take on administrative based tasks. 

What you need to be great in this role:

  • Experience using digital content platforms (e.g. AEM, SharePoint, Jive). 
  • Proficient in Microsoft Office tools, particularly Word and Excel. 
  • Familiarity with professional/corporate office environments.  
  • Experience with ticketing systems and managing shared inboxes. 
  • Strong written and verbal communication skills. 
  • High attention to detail and ability to manage multiple priorities. 
  • Ability to work independently and escalate issues appropriately. 
  • Comfortable working in a fast-paced, collaborative environment. 
  • Strong stakeholder management skills. 
  • Exposure to Adobe Experience Manager, internal collaboration software such as Jive or SharePoint would be useful. 
  • Basic knowledge of HTML and CSS for content edits. 
  • Familiarity with document governance processes and version control. 

Req. ID 14530
#LI-KA1 #LI-mid#LI-Onsite

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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