Social Media Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Social Media Manager

Location: Manila, Philippines

About the role: 

OLIVER is a rapidly expanding creative services agency with a twist – we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the job and help the client transform their marketing capabilities.

What you will be doing: 

Content Development & Digital Implementation 

• Content Development and Calendaring: Assist in ideating and writing content for social media assets and plotting calendar. 
• Content Finalization & Scheduling: Proofread and schedule all social media posts across platforms using social media management tools. 
• Platform Optimization: Ensure all content adheres to platform-specific best practices, including optimal aspect ratios, character counts, and regulatory compliance. 
• Trend Agility: Monitor platform trends and algorithm updates daily, suggesting and executing rapid, on-trend content adjustments to capitalize on immediate relevance and organic reach opportunities. 
• Report Management: Generate monthly masterbrand and BU led performance reports. 

Community Management  

• Real-Time Engagement: Actively monitor all social channels for comments and mentions, and ensure prompt, professional, and on-brand responses, managing the daily conversation volume. 
• Reputation Management: Identify, triage and escalate negative feedback or potential social media issues to the marketing group.  
• Advocacy & Loyalty: Identify, engage with, and nurture brand advocates and loyal community members, encouraging user-generated content (UGC) and promoting a positive brand environment. 
• Audience Insights: Gather and consolidate community feedback, trending questions, and sentiment data, providing weekly reports to the marketing and product teams to inform strategy and development. 

KOL Management 

• Liaise requests from the brand team to partner agencies. 
• KOL Assessment: Perform due diligence to vet audience authenticity and suitability of recommended KOLs from the agency partners. 
• KOL Implementation Monitoring and Performance Report: Monitor implementation and performance of KOLs from the agency partners. 

What you need to be great in this role: 

• Experience of working closely with client and be confident presenting to the client 
• To be self-motivated, working with little supervision 
• Relevant knowledge across social, production, print and digital 
• Awareness of emerging trends in design and the digital landscape 
• Good time management skills 
• Confident and articulate, with the ability to voice and share ideas and opinions both internally and with clients. 
• Great team player with a client-centric focus and possess the ability to build strong and effective working relationships 
• The drive to actively seek out opportunities for the account 
• Confident in your own abilities and be able to proactively influence clients and manage their expectations. 
• Strong communication skills and ensure that internal processes are maintained and improved. 
• To combine an authoritative voice and consumer education with comprehensive marketing integration.  
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16044

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.