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Utility Account Manager

Washington D.C. or Remote

The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally.

About the role: 

The Utility Account Manager is responsible for managing and optimizing customer relationships with the utility company. This role requires strong customer service skills, a deep understanding of utility services, and the ability to provide tailored solutions to meet customer needs. This role will report into the Vice President, Partnerships and Consortium. 

Responsibilities:

  • Utility / IPP Market Intelligence: Gather market intelligence that will further inform our business.
  • Customer Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact for all utility-related matters.
  • Needs Assessment: Identify and understand the customer's specific energy needs and usage patterns.
  • Rate Analysis: Analyze different rate structures and tariffs to recommend the most cost-effective options for the customer.
  • Energy Efficiency: Promote energy-efficient practices and technologies to help customers reduce their energy consumption and costs.
  • Contract Negotiation: Negotiate and manage contracts with our utility/IPP counterparties.
  • Problem Resolution: Resolving customer complaints and issues related to utility services. 

Experience

  • Undergraduate Degree (preferably in business, marketing, finance)
  • Minimum ten years of experience in customer service or a related field
  • Strong customer service skills and ability to build relationships
  • Excellent communication and interpersonal skills
  • Knowledge of utility industry practices and regulations
  • Ability to analyze data and identify trends
  • Strong negotiation and problem-solving skills
  • Proficiency in relevant software applications (e.g., CRM systems, billing software)

Benefits:

  • Competitive compensation packages
  • 401k with company match
  • Medical, dental, vision plans
  • Generous vacation policy, plus holidays
  • Annual company retreats

Estimated Starting Salary Range: 

The estimated starting salary range is $118,000 - $140,000 annually less applicable withholdings and deductions, paid on a semi-monthly basis.  The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. 

EEO Statement:

The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination.  

 

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