Sr. IT Support Engineer - NYC

New York City, NY United States

Who We Are

Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.
 
Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.
 
Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 28,000+ customers across 70+ countries.
Who We Are
Verkada is a leader in cloud-based B2B physical security. Our product portfolio includes six lines — video security cameras, access control, environmental sensors, alarms, workplace management, and intercom systems — all seamlessly integrated into a single cloud-based software platform.
Designed for simplicity and scalability, Verkada empowers organizations with real-time insights to enhance the safety and comfort of their physical environments while minimizing security risks, workplace inefficiencies, and costly disruptions.
Since our founding in 2016, we have raised over $460M in funding and grown rapidly. With 15 offices across three continents, 2,100+ full-time employees, and 28,000+ customers in 70+ countries, Verkada is poised for continued success.

About the IT Team
The IT team is a dynamic, cohesive group dedicated to providing an exceptional experience for our internal customers. Our focus includes enabling growth across the company, enhancing operational efficiencies, and maintaining high-security standards. The team supports a wide array of needs, from troubleshooting and process improvement to onboarding and system administration. In a fast-paced startup environment, we are agile and adaptable, ready to address challenges and deliver "white-glove" service to our employees.

About This Role
This role is perfect for an experienced and technically skilled IT professional. You are adaptable, calm under pressure, and adept at managing a wide range of responsibilities including technical support, customer support, office moves and expansion and collaboration with systems and networking teams. With a proactive approach and a commitment to excellence, you’ll provide technical support, implement new tools and processes, and contribute to the scalability of the business. You thrive in a collaborative environment, enjoy problem-solving, and are eager to stay updated with the latest tech trends.

Responsibilities
The ideal candidate will have a strong technical foundation, experience in IT administration or customer support, and the ability to excel in a high-growth startup environment. Key responsibilities include:
  • Troubleshooting IT issues and researching effective solutions.
  • Administering and managing access to a variety of SaaS applications.
  • Procuring, managing, and maintaining IT equipment and vendor relationships.
  • Collaborating with business units on cross-functional projects.
  • Ensuring secure and cost-effective SaaS account management.
  • Supporting all east coast teams
  • Analyzing and improving processes and implementing new workflows as needed.
  • Managing office moves and expansions
Requirements
  • Exceptional customer service
  • Strong verbal and written communication skills.
  • Effective teamwork and collaboration abilities.
  • Proficiency with macOS, Windows, iOS, and Android devices.
  • Experience administering G-Suite, Okta, Zoom, Slack etc.
  • Familiarity with AV hardware/software
  • General networking knowledge
  • Flexibility to address urgent issues outside standard working hours.
Benefits
Verkada offers a comprehensive benefits package to support employee well-being, including:
  • Fully covered employee premiums for most healthcare plans and 80% for family premiums.
  • Nationwide medical, vision, and dental coverage.
  • HSA and FSA options for tax savings.
  • Paid parental leave and fertility benefits.
  • Generous PTO, sick time, and company holidays.
  • Professional development stipend and wellness benefits.
  • Daily provided meals.

Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. This estimate is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Estimated Annual Pay Range

$70,000 - $110,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy. 

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