Vantage Account Executive - WPP Vantage Client Experience Program

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Want to make a real difference in how a global network approaches client satisfaction? Passionate about data and its power to drive decisions?

As a Vantage Account Executive, you'll be a vital part of WPP's leading client satisfaction programme, Vantage. You'll ensure the smooth running of this game-changing initiative by supporting both internal teams and external clients.

Your Impact:

• Onboarding Expert: Guide new users through onboarding, providing clear instructions and training.
• Data Storyteller: Analyse program data and create insightful reports that demonstrate Vantage's value.
• Project Support: Assist the Account Management team on special projects, showcasing your adaptability.
• Process Improver: Identify opportunities to enhance program efficiency and contribute to Vantage's evolution.

Your Support:

• Technical Guide: Provide first-line technical support to end-users, troubleshooting issues and ensuring a seamless experience.
• Access Manager: Handle user access requests, ensuring data security and compliance.
• Communication Pro: Manage incoming inquiries professionally, escalating complex issues when needed.

About You:

• Excellent communicator: You convey complex information clearly and concisely, both in writing and verbally.
• Highly organised: You thrive in a fast-paced environment, juggling multiple tasks and deadlines.
• Analytical: You extract meaningful insights from data and present them in a clear and compelling way.
• Tech-savvy: You're proficient in Microsoft Office, particularly Excel and PowerPoint, and comfortable with databases and dashboards.
• Team player: You collaborate effectively in a dynamic and fast-paced environment.
• Problem-solver: You identify and resolve issues efficiently and effectively.
• Client-focused: You're passionate about delivering exceptional client experiences.

Ideally, you'll have:

• Experience in a client-facing or administrative role, ideally within a professional services environment.
• Familiarity with CRM systems and survey platforms.
• An understanding of agency structures and workflows.

We offer the chance to:

• Work on a high-impact, global initiative transforming how WPP interacts with clients.
• Learn from industry experts and develop your skills in a collaborative environment.

 

 

 

 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.