QA Team Manager II

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

 

WHY BOX NEEDS YOU

Box is looking for an experienced technologist to lead a team of quality assurance engineers, ensuring the highest standards for product quality throughout the delivery of our Enterprise Systems roadmap. In this role, you will be responsible for defining and maturing our testing strategy, provide guidance and subject matter expertise on best practices in quality assurance and testing, and collaborate with Enterprise Systems leaders and business partners to drive continuous improvement and deliver exceptional business value. Ideal candidates will possess strong management, technical, analytical, communication, and problem-solving skills and be comfortable engaging with all organizational levels.

 

WHAT YOU'LL DO

• Develop and implement quality assurance policies and procedures

• Establish and publish key KPI’s for monitoring and reporting the quality of changes and solutions delivered by Enterprise systems

• Ensure QA policies, procedures and processes are followed as part of application support and solution delivery across Enterprise systems

• Lead team of QA engineers in championing and exhibiting a quality-first approach to iterative software delivery

• Partner with service owners and business stakeholders to identify opportunities for process improvement and efficiency

• Create and maintain training materials and operating manuals in support of QA standards

• Estimate level of effort to thoroughly test enhancements and projects

• Manage budgets and cost for the testing scope of projects/programs

• Overseeing review and execution of test cases; ensuring defects are accurately documented using approved standards, processes and tools for projects with all levels of complexity

• Report results and recommended product quality software development lifecycle processes, and risk mitigation for projects of varying levels of complexity.

• Develop strategies for automated testing and test data maintenance, as well as performance testing frameworks

• Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning

 

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• Bachelor Computer science degree or related field

• 5-7 years’ experience working in quality assurance or a similar field with a minimum of 2-3 years in quality assurance management

• Demonstrated ability to manage complex, cross-functional projects and work as both as a lead and as a manager

• Experience in quality defect tracking, auditing and testing

• Experience in one of the automation tools, preferably AccelQ, would be an asset

• Working knowledge of tools, methods, and concepts of quality assurance

• Experience delivering quality assurance in SaaS architecture using systems such as Salesforce, Workday, SnapLogic, Netsuite and other finance / marketing systems

• Experience working in an Agile construct (Scrum, Kanban)

• Good communication skills, both verbal and written

• Excellent data gathering and analytical skills

• Exceptional communication and interpersonal skills

• Ability to present to and engage with senior/executive management 

• Demonstrated intellectual curiosity and ability to learn multiple functional areas of a business is required

 

BENEFITS
Check out the overview of the benefits and additional perks offered at Box.

 

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Accommodations are available ‎throughout ‎the application process and an employee’s employment at Box.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice. 

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