Produce Support Specialist

Who are we?

The Buyer’s Edge Platform Fresh Division is an entity comprised of Fresh Concepts, Produce Alliance, Fresh Alliance & Fresh Services with over 35 years of produce management solutions. The Fresh Division provides fresh produce category management services, procurement and contracting, national distribution, freight management, k-12 solutions, technology services, and food safety assurance to food service clients across North America, the Caribbean and beyond. The Fresh Division has a national footprint of over 125+ industry leading distributors in North America, and partnerships with the most premier grower shippers.

This position remotely based with candidates needing to sit in the Southwest region of the United States. The pay range for this role is $60,000 - $70,000. We are unable to offer work sponsorship for this role. 

A Produce Support Specialist meticulously analyzes their distributors' annual commitments, scrutinizing current case counts, performance metrics, and overall standings. This role is crucial for aligning with The Platform's business objectives, as it involves identifying areas for improvement and ensuring that distributors meet their obligations. Additionally, the specialist provides daily support, offering strategic guidance and management to enhance operational efficiency. They also facilitate communication between stakeholders, helping to resolve issues promptly and ensuring that all parties are informed of changes in demand, inventory levels, and market trends, thus fostering a collaborative environment that drives success.

Your impact:

• Must maintain a home office in a geographically assigned area while not traveling.
• The successful candidate manages produce quality, service requirements, and distributor obligations for roughly 30 regionally assigned distributor partners and our client locations within those markets.
• This person will cultivate relationships with our distributor partners and work within our company’s guiding principles while conducting client location visits and distributor business reviews.
• Client location visits include scoring product quality, storage and handling training, consulting on application and pack size recommendations, and receiving feedback related to distributor service levels from client locations. Client service evaluation reports share this scoring, feedback, and suggestions.
• Working closely with our distributor partners’ executive leadership, the distributor business review occurs quarterly. It focuses on challenges and opportunities while reviewing current market trends and managing relationships with existing clients.

About you:

• Three years of face-to-face customer service experience
• Food service industry experience, including a working knowledge of food safety and supply chain
• A bachelor’s degree in hospitality, supply chain, or similar is highly preferred
• Valid, unrestricted driver's license with ability to rent a car
• A valid US Passport is required
• Ability to articulate feedback and evaluation criteria in a prompt manner
• Must be curious to learn and apply critical thinking to projects
• Must be willing to travel on a quarterly location

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! 

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.