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Customer Success Associate

Brasil

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.

We are looking for a Customer Success Associate who will:

  • Assist in developing and maintaining sustainable relationships with our clients.
  • Help position Clara as a leading company in spend management.
  • Support the onboarding process for new clients, ensuring a smooth transition and positive experience.
  • Collaborate with the team to analyze client portfolios and identify opportunities for growth.
  • Contribute to the execution of sales and marketing initiatives alongside partners to drive business success.
  • Assist in gathering data for sales forecasting and reporting.
  • Serve as a point of contact for existing clients, addressing their needs and inquiries.

Our requirements for this position are:

  • 2-3 years of experience in a customer-facing role, preferably in a B2B environment.
  • Previous experience in onboarding clients is a plus.
  • Strong organizational skills and a focus on achieving results.
  • Professional proficiency in English.
  • A proactive attitude and openness to learning and adapting to changes.
  • Experience in the Financial, Banking, or Insurance sectors is a plus.
  • Ability to build strong relationships with clients and collaborate effectively within a team.
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.
 

We value

* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions
 

We are

* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

 

We offer

* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

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