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Chargeback Associate

Mexico

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

Job Description

We are looking for a Chargeback Associate who will:

- Execute and manage the registration of national chargebacks in DDR.

- Execute and manage the registration of international chargebacks in MasterCom.

- Execute and manage the registration of clarifications for withdrawals at ATMs.

- Resolve and manage disputes initiated through the ticket manager.

- Control and administration of the controversy database.

- Define and resolve clarifications for unrecognized charges under the appropriate chargeback reason  code.

- Deep knowledge of the full chargeback cycle issuer, pre-arbitration, arbitration, associated reason codes, and case closures in favor and against."

Our requirements for this position are:

  • Prior experience: More than 3 years in issuer view chargeback solution.Previous  use and experience  of  “CID” Local regulation. Previous use and experience in tools as SAC / SIA / VISAROL / MASTERCOM/MASTERCARCONNECTPrevious experience in issuer view clarification processes.
  • Language: Spanish native / English
  • Hard skills: High qualities in database organization in google sheets , SQL, Metabase or any other tool for data maning. Critical Thinking.Teamwork.Leadership.

Additional Skills & Plus

  • Software: Office.Knowledge in database engines.
  • Methodologies
  • Soft skills
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.
 

We value

* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions
 

We are

* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

 

What We offer 

* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

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