Technical Specialist - Tier 2
Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Tier 2 Technical Specialist
The Opportunity:
As a Tier 2 Technical Specialist, you’ll provide deep technical support for our enterprise customers across cloud, virtualization, and data protection technologies. You’ll own complex, high-impact cases across various channels — phone, email, and remote, and collaborate with engineering and product teams to drive resolution and improvement.
What you’ll do…
- Provide deep technical support for Commvault's platform with a focus on:
- Cloud platforms (Azure, AWS)
- Microsoft 365 (Exchange, SharePoint, OneDrive)
- Virtualization (VMware, Hyper-V)
- Containers (Kubernetes)
- Lead technical investigations, reproduce customer issues in lab environments, and collaborate with cross-functional teams
- Maintain high-quality case documentation and timely updates
- Mentor Tier 1/junior engineers and contribute to internal knowledge bases
- Participate in weekend shift rotation for global support coverage
- Drive customer satisfaction with clear communication and ownership
Who you are?
- 8+ years in technical support, system engineering, enterprise IT or similar
- Strong hands-on experience in Azure or AWS cloud environments
- Working knowledge in at least one of the following domains:
- Microsoft 365 (Exchange, SharePoint, OneDrive)
- Virtualization (VMWare, Hyper-V)
- Containers and orchestration (e.g., K8s)
- Proficient in Linux/Unix and/or Windows Server environments with a solid understanding of networking, storage (SAN/NAS), and file systems.
- Strong customer communication, problem-solving, and RCA skills
- Bonus: Experience with Commvault or other backup platforms, cloud/Kubernetes certifications, diagnostic tools (e.g., WinDBG, Wireshark, Process Monitor), and enterprise/SaaS environment support.
You’ll love working here because...
- Continuous professional development, product training, and career pathing
- Annual health check-ups, Car lease Program, and Tuition Reimbursement
- An inclusive company culture, an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault? Apply now!
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
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