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National Guard Incentives Establishment Services Support Specialist

Georgia, United States

COHO Integrated Solutions is seeking an Incentives Establishment Services Support Specialist to play a crucial role in processing, managing, and ensuring the accuracy of incentives available to service members of the Georgia Army National Guard (GAARNG). This role is responsible for confirming eligibility, processing payments, resolving discrepancies, and maintaining compliance with Army and Department of Defense (DoD) regulations. The Incentive Specialist will utilize the Guard Incentive Management System (GIMS) to track and manage all incentives-related transactions and will be a key resource in assisting service members with inquiries regarding their benefits. The position is located in Marietta, GA.

Key Responsibilities:

  • Confirm eligibility for all incentives, including reenlistment bonuses, student loan repayment, and other available benefits for service members in the GAARNG.
  • Ensure all required documentation for incentive claims (e.g., reenlistment agreements, medical records, financial records) is complete, accurate, and submitted timely.
  • Process incentive payments, including reenlistment bonuses and loan repayment, in compliance with Army National Guard (ARNG) guidelines and policies.
  • Ensure that all payments are processed accurately and efficiently, maintaining compliance with regulations.
  • Monitor the status of incentive payments and follow up on any delays or issues, providing status updates to service members as needed.
  • Provide at least two status updates per month to service members regarding the status of their incentive claims and payments.
  • Maintain accurate and up-to-date records of all incentive claims, payments, and related correspondence, ensuring compliance with Army, DoD, and privacy regulations.
  • Conduct quarterly reviews to ensure that all payments comply with applicable federal tax laws, including correct withholding taxes.
  • Provide monthly reports to the Contracting Officer Representative (COR) detailing the status of incentive claims, processed payments, and any discrepancies or issues encountered.
  • Submit a weekly report to the COR on actions completed, including processed claims, payments, and resolutions of discrepancies.
  • Address and resolve any discrepancies in incentive payments, such as errors in payment processing or issues with submitted documentation.
  • Ensure timely resolution of discrepancies to avoid payment delays.
  • Conduct a monthly review of incentive processing procedures and materials, ensuring they align with changes in regulations and policies.
  • Provide recommendations for process improvements to increase efficiency and compliance in incentive processing.
  • Conduct up to eight outreach events per year to inform service members about available incentives, including reenlistment bonuses, loan repayment programs, and other related benefits.
  • Ensure all service members are well-informed about available incentive programs and how to access them.
  • Utilize the Guard Incentive Management System (GIMS) to track incentive eligibility, payments, and other related tasks. Ensure accurate data entry and processing.
  • Manage audits of the incentive program as required by the COR, ensuring that all records are accurate, complete, and in compliance with regulations.
  • Stay updated on all federal and state incentive programs available to service members, including reenlistment bonuses, student loan repayment, and other related benefits.
  • Assist service members with inquiries about eligibility, documentation requirements, and payment status.

Required Qualifications:

  • Experience in incentive program management, administrative support, or a related field.
  • Strong attention to detail and ability to accurately process payments and documentation.
  • Knowledge of federal and state incentive programs, including reenlistment bonuses, student loan repayment, and other benefits.
  • Proficiency with the Guard Incentive Management System (GIMS) or similar management software.
  • Understanding of Army National Guard policies and regulations related to incentive programs.
  • Ability to maintain compliance with privacy and data protection regulations.
  • Strong communication and interpersonal skills to effectively assist service members.
  • DoD Secret Clearance or the ability to obtain one.

Additional Skills and Abilities:

  • Strong organizational skills and ability to manage multiple tasks simultaneously.
  • Ability to identify and resolve discrepancies in payments or documentation quickly and efficiently.
  • Familiarity with federal tax laws regarding incentive payments and withholding taxes.
  • Ability to conduct outreach events and provide clear explanations about complex incentive programs.

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

 

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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