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National Guard Loan Repayment Services Support Specialist

Georgia, United States

COHO Integrated Solutions is seeking a Loan Repayment Services Support Specialist to assist with managing and processing loan repayment incentives for service members in the Georgia Army National Guard (GAARNG). This involves reviewing eligibility, ensuring proper documentation is complete, addressing discrepancies, and providing support for loan repayment actions. The specialist will also be involved in training staff, tracking the progress of loan repayment actions, and ensuring compliance with federal, state, and DoD regulations. The position is located in Marietta, GA.

Key Responsibilities:

  • Review the status of Federal student loans using National Student Loan Database System (NSLDS) printouts to confirm eligibility for loan repayment incentives.
  • Identify and document all reasons for the suspension of payment processing for loan repayment incentives.
  • Retrieve and upload all missing or amended documentation required to resolve payment suspensions or continue processing incentive payments.
  • Review, update, and complete the Guard Incentive Management System (GIMS) checklist for every loan repayment action.
  • Develop and deliver quarterly training sessions for Full-Time Support (FTS) staff at subordinate units, focusing on best practices for unit-level incentive processing.
  • Stay updated on U.S. laws, DoD policies, ARNG regulations, and state-specific guidelines affecting loan repayment programs.
  • Review and confirm the accuracy of data entered by FTS staff, ensuring all required documentation is complete and uploaded into GIMS.
  • Enter detailed remarks into GIMS for every loan repayment action, summarizing research conducted, actions taken, and additional requirements.
  • Track the progress of all loan repayment actions and provide status updates to service members and FTS staff.
  • Access the Interactive Personnel Electronic Records Management System (iPERMS) to locate, verify, and download required documents for loan repayment processing.
  • Confirm the existence, accuracy, and relevance of key personnel records, including DD Form 4, DA Form 4836, contract addenda, and DD Form 214.
  • Upload all verified documents from iPERMS to GIMS to support loan repayment processing.
  • Coordinate with subordinate unit FTS staff to obtain all missing or corrected documentation necessary for loan repayment actions.
  • Respond promptly to all time-sensitive calls and emails related to loan repayment services.
  • Maintain a tracking system to record progress on all loan repayment actions, updating the status weekly.
  • Operate Geographic Information Systems (GIS) to input, retrieve, and analyze data for all loan repayment actions. GIS tasks shall include maintaining database files and preparing accurate reports.
  • Resolve all conflicts and issues related to loan repayment services by working with the site supervisor, COR, or KO.
  • Provide quarterly feedback to the COR on potential improvements to loan repayment processes, focusing on enhancing efficiency and customer service.

Required Qualifications:

  • Knowledge of federal student loan programs and loan repayment processes.
  • Familiarity with the National Student Loan Database System (NSLDS) and other relevant systems like iPERMS and GIMS.
  • Strong attention to detail for verifying and managing documentation.
  • Ability to manage and track multiple loan repayment actions simultaneously.
  • Strong communication skills to work with service members, FTS staff, and leadership.
  • Ability to stay updated on regulations and guidelines affecting loan repayment services.
  • DOD Secret Clearance or the ability to obtain one.

Additional Skills and Abilities:

  • Strong organizational skills and ability to manage time-sensitive tasks.
  • Ability to resolve conflicts and issues in a timely manner.
  • Proficiency in Geographic Information Systems (GIS) and database management.
  • Ability to create and maintain accurate reports and documentation.
  • Experience providing training and improving processes.

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

 

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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