Insights Client Success Executive

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Summary: We are seeking an Insights Client Success Executive to join our Client Development team. In this role, you will work closely with CPG clients to place customer insights at the core of their decision-making processes. Your efforts will drive collaboration between suppliers and retailers, fostering mutual growth and delivering insight-driven solutions.

Responsibilities:

• Build and maintain strong relationships with assigned CPG clients, serving as their primary partner for insights and collaboration.
• Deliver on client account plans through data-led presentations, insight briefs, and value measurement strategies.
• Utilise tools and analysis to identify and solve client challenges, providing measurable value to both CPGs and retailers.
• Support cross-functional collaboration among internal teams, retailer teams, and CPGs to enhance insight delivery and client engagement.
• Identify upselling and cross-selling opportunities within your portfolio and assist the sales team in achieving commercial outcomes.
• Contribute to best practice development through case studies, content creation, and participation in the Shopper Insights community.
• Conduct training sessions to ensure clients are proficient in using our products and solutions.
• Take responsibility for your personal development, training, and growth, while adhering to our values and Code of Business Conduct.

Qualifications:

• Proven experience in client relationship management, preferably within the CPG industry.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation skills.
• Ability to work collaboratively across teams and with diverse stakeholders.
• Experienced in supporting consultative selling and identifying growth opportunities.
• Proficiency in using analytical tools and software relevant to insights and data analysis.
• Commitment to personal development and adherence to professional conduct standards.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)