Sales Manager, SMB Account Management (Chicago)

Join Our Journey at Engine

At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable. Backed by powerhouse investors like Telescope Partners, Blackstone, Elefund, and Permira, we’re growing fast—and we want you to be part of it.

Engine is excited to add a Sales Manager, SMB Account Management to our Sales Org! In this role, you will lead, coach and empower our AM team as we scale. Our Account Managers are responsible for delivering results by driving retention, expansion and loyalty across our customer base. As a leader, you’ll use your previous expertise to empower your team to build world-class relationships with our customers, and help our customers maximize the value of the Engine platform. Most importantly, you’ll inspire your team to grow professionally, and help shape the next leaders of the Hotel Engine organization.

Your Mission:
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Hire, coach, and develop a team of junior Account Managers focused on transactional SMB accounts within a land-and-expand model.

• Lead a team responsible for high-volume outbound calling into existing customer accounts, identifying quick expansion wins and driving consistent revenue growth.

• Build an environment of continuous learning and development, using regular coaching sessions, call reviews, and playbook reinforcement to up-level AM performance.

• Own team metrics and execute plans to consistently exceed goals related to onboarding, retention, and expansion revenue.

• Actively partner with AMs to ensure they are identifying and capturing high-volume expansion opportunities, while managing risk in a high-account-volume environment.

• Foster a growth-minded culture by celebrating wins, surfacing learning moments, and investing in professional development pathways.

• Use tools like Salesforce and Gong to monitor account health, coach with precision, and implement data-driven improvements in outreach, follow-up, and customer engagement.

• Collaborate cross-functionally with Marketing and Product teams to surface customer insights, inform product roadmaps, and develop campaigns aligned with SMB growth goals.

• Work across departments—including Sales, Member Support, Ops, and Finance—to remove blockers, align on priorities, and enhance the customer experience.

• Embody and promote our company values, encouraging your team to act with ownership, a bias for action, and a will to win.

What You’ll Bring to Engine:
We’re looking for someone who’s ready to make an impact and grow alongside us:

• Leadership & Coaching Experience:

  • 2+ years of experience managing an Account Management or inside sales team in a transactional, high-volume environment (SMB or similar).

  • Proven success developing and coaching junior talent—you thrive on helping others grow and succeed.

  • Comfortable leading through change and ambiguity; a self-starter who leads with energy and empathy.

  • Strong performance management experience with a knack for motivating teams to hit and exceed targets.

  Sales & Revenue Focus:

  • Sales-driven mindset with a track record of delivering against team revenue, retention, and expansion goals.

  • Passion for identifying process improvements and scaling repeatable, high-output activities in a fast-paced sales environment.

  • Experience using data to identify trends, improve processes, and drive revenue outcomes.

  Communication & Collaboration:

  • Strong interpersonal skills and ability to communicate across levels—from new hires to executives.

  • Effective communicator, listener, and problem-solver who can build trust with both team members and customers.

  Technical Tools:

  • Proficiency with Salesforce; experience with Gong (or similar tools) for call coaching is a strong plus.

  • Ability to leverage CRM and engagement tools to track performance and improve customer experience.

Cash compensation:
The OTE potential of $150,000-$180,0000/year. Final compensation packages are determined by various factors, including prior experience and expertise.

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.