AU Health Coach

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

We are expanding our high-touch, high-quality model of care, with a mission to improve the metabolic health and wellbeing of patients through our Metabolic Weight Management Program, both in Australia and internationally.We’re looking for a skilled Dietitian to join our team of Health Coaches who deliver exceptional patient care and support to our patients on a medicated weight loss journey. In this role you will be a primary interaction point with these patients that are trusting us to support their health journey and reach positive health outcomes.

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 4 brands (Juniper, Pilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$150M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

Why you'll thrive here

Here are the highlights:

• Come and experience the growth at one of the fastest growing scaleups (LinkedIn #5 fastest growing scaleups in Australia) while we are still small (~300 people).
• Push yourself with challenges that are world-first, unique and exhilarating.
• See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!)
• Learn from some of Australia’s best marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, Koala, McKinsey, Bain, BuzzFeed, Optiver, Halter and many many more.
• A share in the company (equity), so you are rewarded for your best work.
• And also it goes without saying: parental leave, wellness benefits, employee discounts, social clubs sponsorships, and learning and development budgets for all of our staff.
• Life is too short to not be curious

Job Description

This is a short term, 2 month contract role. We are on the look out for Australian dietitians or registered nutritionists to help us serve our patients over a 2 month period. You will be joining our team of Health Coaches across Manila and South Africa and will work directly with our team in Australia to support our patients.

As a Dietitian in the team, you will be responsible for helping us shape the clinical guidance and strategy about how to manage diet and nutrition. In short, the role includes:

• Providing 1:1 coaching and advice (with a focus on obesity management)
• Directing patient queries and feedback to the relevant internal channel
• Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks
• Surfacing patient insights to the wider business

In this role you will work with our clinical team, patient operations team and growth teams to ensure our patients receive a high quality of support and care. This role requires a high level of empathy, the ability to prioritise simultaneous activities and communications with multiple patients while ensuring high attention to detail, and a patient-centric-oriented approach. You will be interacting directly with real people dealing with real health issues and medical diagnoses and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions.This role will be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the health of our patients.

Qualifications & skill

• Registered Nutritionist (registered with NSA)or Accredited Practising Dietitian (registered with Dietitians Australia), 1-3 years of dietitian-led coaching services and completion of relevant ongoing CPD requirements.
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Excellent communication skills
• Confident using technology and excited by fast-paced change and creative problem solving
• Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.
• Goes without saying - you're obsessive about patient experience and thrive on understanding a patient’s problems and finding the best solution

Bonus points for

• Previous experience working in digital health (tele-health)
• Experience working in a very fast paced environment

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.