Technical Account Manager, Molecular Biology

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. In terms of plasmid service, ProBio supports the most clinical approvals for CGT drugs including mRNA vaccines, CAR-T in China. It is also the first GMP manufacturing platform to provide in vitro transcription (IVT) template linearized plasmids for mRNA vaccines and has supported several mRNA vaccine global enterprises to obtain clinical approvals. In terms of viral vector service, ProBio has a stable and high-yield viral vector platform.

GenScript Europe division, headquartered in Rijswijk, Netherlands, with a branch office in Oxford, UK, was established in 2019 to serve as a hub for commercial, technical support, and logistics in the European and UK regions. Demonstrating our unwavering commitment to enhancing service for our EU clients, we are proud to announce the upcoming opening of our new production facility in Delft, Netherlands.

About the Technical Account Manager job:

Are you a recent graduate with a Master's or PhD in Life Sciences, and confident with your laboratory skills in fields such as cell biology, immunology, biochemistry, and molecular biology? Are you ready to get into your first industry job? GenScript Europe is on the lookout for a Technical Account Manager to become an integral part of our vibrant team, acting as the bridge between our valued customers and internal teams. You will collaborate closely with the Sales team, serving as the key communication conduit with our customers. You will engage in pre-order discussions to gain a deep understanding of customers' projects, enabling you to provide tailored solutions and accurate quotes.

Location: Rijswijk, South Holland, Netherlands

Working Scheme: 100% Full-time during 2-month training period, Hybrid (2 days onsite in Rijswijk, 3 days WFH) from the 3rd month.

Working Time: 40 hours per week. 

Key Responsibilities:

• Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
• Work closely with the business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
• Attends trade/technical shows and gives technical presentations to customers.

Main Requirements:

• Solid professional technical background, minimum Master's Degree in relevant life science fields including but not limited to cell biology, immunology, biochemistry and molecular biology.
• Fluent in English and Chinese; proficiency in German is an added advantage.
• Good presentation skills with technical content.
• Customer-focused, proactive/action-oriented.
• Previous industry experience in a similar commercial role will be advantageous but is not essential.
• A Highly motivated individual with excellent communication, organization, and time management skills.

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GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.