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Automotive Field Service Specialist
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
The Field Service Technical Specialist position requires a highly motivated, well organized and committed individual who can maintain excellent relationships with internal and external customers. We are looking for automotive passionates with experience in electronics applied to vehicles and "workshop" background.
What you'll do:
This position involves working with Geotab Product and R&D personnel to ensure our product, accessories and solutions are designed with the vehicle and installer in mind. Site visits to support new telemetry interfacing initiatives, strategic pilot programs, installation audits and troubleshooting. In addition, this role will manage third party Installation Partner networks and relationships.
How you'll make an impact
- Work to become a Geotab Product Subject Matter Expert and provide valuable business solutions.
- Provide design support for the New Product team, analyzing user’s requirements, defining product specifications, field and simulation testing.
- Support customers with technical details, technical specifications and data requirements based on Geotab product offerings.
- Advise Sales with technical applications based on requirements from Resellers / Customers.
- Support Installation partners and their installers real time when necessary. Provide specific technical installation requirements and wiring schematics
- Oversee installation of pilot projects involving complex solution implementation and new product introduction. Ensure company deliverables meet customer requirements.
- Support Engineering investigations by collecting CAN data utilizing Hardware Testers, CANalyzers and oscilloscopes, etc.
- Advise Sales and Solution Engineers on RFP responses with technical input, time and pricing for installation services.
- Stay relevant to new advances in technology and be flexible to adapt to the growing market demands. Be innovative through researching and presenting new ideas.
- Create and Implement Installer Certification Tests
- Update modules with latest Geotab Product information
- Participate in installer performance evaluation and audits. Ensure company installation quality standards are communicated and adhered to in the field.
- Update all installation documents and product guides with latest information.
- Work with installers to ensure they understand and use the Field Services department price list for installation services.
- When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects.
- Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams.
- Author quarterly Newsletters for our installation partners with Marketing via email and on Geotab.com
- Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
- Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
- Maintain the installer network database with all qualifying documents.
- Source and qualify new installation partners.
- Resolve installer issues and concerns.
- Support Geotab global strategic initiatives.
What you'll bring to the role
- Post-Secondary Degree or equivalent experience required. Specialization in electronics, industrial management or a related field highly valued.
- +5 Years of experience working as an installation field service specialist in Telematics, Automotive industry, or equivalent.
- Experience with OBD and CAN communications, SAE vehicle standards, serial data interfaces.
- Proficiency with working with automotive/electronics test equipment, comfortable working with hand tools.
- Knowledge of communications systems & networks (Cellular, GPS, serial data).
- Experience with both hardware and software integration required.
- Knowledge of database systems and analyzing data sets.
- In depth knowledge of automotive electronic components.
- Experience managing 3rd party contractor relationships.
- Ability to travel up to 40% of the time (local and internationally).
- Excellent verbal and written communication skills in both Spanish and English.
- Outstanding interpersonal and customer service skills.
- Ability to learn and absorb new procedural information, and disseminate it to end-users, as well as to quickly develop rapport with customers and partners.
- Meticulous attention to detail is a must.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Strong analytical skills with the ability to problem-solve to well-judged decisions.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
What makes our staff passionate about Geotab?
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
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