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Customer Care Advisor

Atlanta, Georgia - USA

Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

The Customer Care Advisor is the account manager, and is responsible for the ongoing care of their assigned customers as their first point of contact. This role is highly visible, both internally and externally, working with some of the largest and most exciting fleets in the world. 

What you'll do:

The Customer Care Advisor takes account leadership and  includes development of new business and the associated execution plan, with the support of a cross functional team across Geotab. This position will focus efforts on account growth through understanding the customer and delivering intelligent solutions to their problems, with the ultimate goal of driving customer satisfaction and revenue. Relationship management both inside and outside of the organization is a core competency. 

How you'll make an impact

  • Function as the reseller to the Direct Customers of Geotab. Be the liaison between, Customers, Finance and Product to ensure our customers' voice is being heard. 
  • Manage the customer relationship and help manage allocation of team resources against customer priorities.
  • Create, evaluate, and implement strategic engagement plans for the growth and development of opportunities across direct customers groups.
  • Devise and deploy all business development goals and objectives pertaining to the growth of Geotabs’ existing customer base and additional markets around the globe. 
  • Provide expert leadership and guidance as SME.
  • Develop a deep knowledge base of the industry and maintain top-of-mind awareness of complexities of multinational accounts and how to meet their needs. 

What you'll bring to the role

  • 3-5 + years experience in enterprise account management or a similar role.
  • Experience in fleet management, fleet maintenance, or another automotive sector.
  • Experience in telematics.
  • Strong aptitude for understanding technical and business requirements.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.
  • Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 

How we work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com.  By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

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