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Team Lead, IT Application Support
Oakville, Ontario - Canada
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Application Support Team Lead who will oversee a portfolio of SaaS applications. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a IT Application Support Team Lead, your key area of responsibility will be to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications. This role requires strong people leadership skills along with the ability to provide technical leadership to the team around the design, configuration, implementation and maintenance of Geotab’s infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world class application support team and service offering.
How you'll make an impact
- Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications.
- Work closely with business owners in order to understand business needs and manage expectations of users being supported.
- Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture.
- Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture.
- Manage team task assignments, work arrangements and other department expectations.
- Engage in high priority incidents and manage escalations with internal users, departments and third party vendors.
- Lead problem management to resolve recurring issues in a timely manner.
- Mature application and service line capabilities by automating application functionality and optimizing processes.
- Ensure team maintains relevant and current application documentation.
- Adherence to IT playbook for fully operationalized applications / services.
- Support team members including communicating team goals and identifying areas for skill development.
- Develop and facilitate technical training in collaboration with Geotab training teams and Learning Center.
- Provide project leadership and guidance to the team as SME.
- Oversee the activities and performance of direct reports:
- Provide direction in alignment with business plans and business strategy.
- Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities.
- Collaborate and support employees during the performance management process, meeting KPAs and career development planning.
- Reporting monthly performance metrics for the team.
What you'll bring to the role
- Post-Secondary Diploma/Degree specialization in Computer Science, Engineering or a related field.
- Professional certification in Information Technology (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued.
- 3 - 5 years experience managing or developing application teams.
- 3 - 5 years experience with Cloud Platforms (platform components and assembling applications).
- 3 - 5 years of experience in technical, functional & system support of IT applications.
- Thorough knowledge of Chrome, Windows and Linux OS installation, configuration, troubleshooting, and maintenance.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- Proven track record of coaching a team to success against evolving performance targets.
- Proven success with coaching and development of employees.
- Excellent verbal and written communication skills.
- Strong interpersonal relationship building skills.
- A strong team-player with the ability to engage with all levels of the organization.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
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