Job Application for Manager, End User Computing at Green Thumb

New

The Role

We are seeking a skilled and experienced End User Computing (EUC) Manager to oversee the IT support, desktop engineering, and end-user computing experience within our organization. The ideal candidate will be responsible for managing the EUC team, ensuring seamless technology solutions for employees, and driving improvements in user productivity and satisfaction. This role requires strong technical expertise, leadership skills, and a commitment to delivering exceptional IT services.

Responsibilities

Strategic & Leadership Responsibilities:

Develop and implement the EUC strategy in alignment with the organization’s IT and business goals.

Lead and manage the EUC team, including desktop support specialists, engineers, and technicians.

Ensure the availability, reliability, and security of end-user computing services, including hardware, software, and remote access solutions.

Collaborate with IT and business stakeholders to identify and implement improvements in user experience and productivity.

Operational Responsibilities:

Oversee the deployment, maintenance, and management of end-user devices (desktops, laptops, mobile devices, printers, kiosks, POS and conference rooms).

Ensure effective incident management and resolution of IT support issues, prioritizing customer satisfaction and minimal downtime.

Manage device lifecycle processes, including procurement, asset tracking, upgrades, and disposal.

Establish and enforce IT policies, security standards, and compliance for end-user devices.

Support remote and hybrid workforce solutions, including VPN, virtual desktops, and collaboration tools.

Oversee the software distribution and patch management process to maintain security and performance.

Manage relationships with vendors and service providers to ensure cost-effective and high-quality solutions.

Technology & Innovation:

Evaluate and implement new technologies to improve end-user productivity and support capabilities.

Lead automation and self-service initiatives, such as AI-driven IT support or self-service portals.

Monitor emerging IT trends in EUC, cloud computing, and mobility to drive innovation.

Qualifications

Education & Experience:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

 10 years of experience in end-user computing, IT support, or desktop engineering.

 10 years of experience in managing IT teams and IT service delivery.

Strong understanding of Microsoft 365, Windows OS, macOS, mobile device management (MDM), and virtual desktop infrastructure (VDI).

Technical Skills:

Proficiency in desktop imaging, software deployment, and patch management tools (e.g., SCCM, Intune, Jamf).

Knowledge of IT security best practices, including endpoint security and identity management.

Experience with IT Service Management (ITSM) frameworks such as ITIL.

Strong troubleshooting skills for hardware, software, and network-related issues.

Soft Skills:

Excellent leadership, communication, and people management skills.

Strong problem-solving abilities with a focus on user satisfaction and service excellence.

Ability to manage multiple priorities and work in a fast-paced environment.

Collaborative mindset to work with cross-functional teams.

Ability to mentor and bring out skills in younger team members

Preferred Certifications (Optional but a Plus):

ITIL Foundation Certification

Microsoft 365 Certified: Modern Desktop Administrator

CompTIA A+ or similar IT support certifications

Certified Information Systems Security Professional (CISSP)

Additional Requirements

Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver’s license
Must be a minimum of 21 years of age
Must be approved by state badging agency to work in cannabis industry

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$115,000 - $130,000 USD

First Name

Last Name

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

What are your compensation expectations for this role?

Are you a former Green Thumb Industries (GTI) or RISE Dispensary employee who has been on the GTI payroll or has been employed by a GTI managed/affiliated business?

Select...

Internal candidates: please use the internal career site to submit your application.

How did you hear about this position?

Select...

If you were referred by a current Green Thumb employee, please specify the full name of the person who referred you below.

Please enter only one name.

Do you have any agreements from a prior employer that prohibits or restricts you from working at Green Thumb?

Select...

At Green Thumb, we believe in the "and beyond" when it comes to our team. Tell us about a time you acted in the "and beyond" in your job.

Will you require Visa sponsorship now or in the future?

Select...

Please note that although cannabis is legal under many state laws, it remains illegal under federal law. If you are a lawful permanent resident (Green Card holder), please be aware that employment in a cannabis company may carry immigration-related risks. We strongly encourage you to consult with an immigration attorney before applying or accepting any position. We are sharing this information to allow you to make an informed decision. This notice is provided for informational purposes only and is not legal advice. Green Thumb does not inquire about or make employment decisions based on immigration status, except as required by law.

Are you authorized to work in the United States?

Select...

Please confirm you are over 21 years of age.

Select...

Please review and respond to the following statement: By completing this application, I understand and represent: All information entered on this application or during the course of my employment is true and correct. Misrepresentation, omission, or concealment of information requested will be reason for dismissal if I am employed. Unless covered by a collective bargaining agreement, if I receive and accept an offer of employment, my employment is at-will.

Select...

Voluntary Demographic Questions

For government reporting purposes, we ask candidates to respond to the below race and gender self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Green Thumb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

How would you describe your gender identity?

Select...

Are you Hispanic/Latino?

Select...

How would you describe your racial/ethnic background?

Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities including mobility, communication (seeing, hearing, speaking), learning?

Select...

Are you a protected veteran or active member of the United States Armed Forces?

Select...

Manager, End User Computing

The Role

Responsibilities

Qualifications

Additional Requirements

Apply for this job

Voluntary Demographic Questions