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Onboarding Manager – Public Sector

McLean, Virginia

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Company Overview

ID.me is a high-growth digital identity network with over 120 million members. We simplify how individuals securely verify and share their identity online. Our mission is to make the world a more trusted place by enabling access to critical services across government, healthcare, financial services, and more.

We are focused on expanding our impact across the public sector, helping agencies deliver secure, accessible, and user-friendly digital experiences to the people they serve. Join us in driving this important work forward.

Role Overview

We are seeking an experienced and mission-driven Onboarding Manager to support ID.me’s public sector customers. In this role, you will lead the onboarding and implementation process for federal, state, and local government partners adopting our identity verification solutions. You will work cross-functionally to ensure new customers are set up for long-term success—guiding them from kick-off through launch with precision, transparency, and trust.

This role requires a strong project management background, familiarity with government implementation processes, and the ability to translate complex requirements into actionable plans. You will play a key part in supporting critical identity access infrastructure for the public.

Responsibilities

  • Serve as the primary point of contact during onboarding for public sector customers, including federal, state, and local government agencies.
  • Lead implementation planning and manage end-to-end onboarding projects, ensuring all stakeholders are aligned and informed.
  • Develop project plans, define success criteria, and ensure alignment with customer goals and compliance requirements.
  • Collaborate with internal teams (Product, Engineering, Compliance, Customer Support) to deliver solutions that meet customer needs.
  • Coordinate internal and external resources to meet implementation milestones and timelines.
  • Identify risks and blockers early, escalate when needed, and drive resolutions that keep projects on track.
  • Educate customers on ID.me’s platform, tools, best practices, and support resources to ensure successful adoption.
  • Document onboarding activities, lessons learned, and contribute to the continuous improvement of onboarding frameworks and resources.
  • Facilitate stakeholder communications, status updates, and expectation management throughout the onboarding lifecycle.

Qualifications

Required:

  • 3+ years of experience in onboarding, implementation, or program/project management roles.
  • Experience working with or within government agencies is highly preferred.
  • Strong organizational and problem-solving skills; comfortable managing multiple projects simultaneously.
  • Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
  • Familiarity with tools such as Google Workspace, Jira, Totango, and CRM platforms like Salesforce.

Preferred:

  • Background in digital identity, SaaS, or security-related technology.
  • Understanding of government procurement, IT implementation, or compliance frameworks (e.g., NIST, FedRAMP, IAL2).
  • PMP or other relevant project management certification.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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