NCS Services and Operations Manager

LA28 does not provide relocation assistance.

---

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

NCS Services and Operations Manager

The Team: The National Olympic and Paralympic Committee Service (NCS) Team’s aims is to engage, empower, and support 206 National Olympic Committees (NOCs) and 183 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members.

NCS is organized into two key workstreams: Relations & Planning and Services.  These two workstreams create a trusted and impactful client-centered cross-functional team which delivers the opportunities, channels, and support required for NOCs and NPCs to successfully engage with LA28, and to prepare to bring their athletes and delegations to the LA28 Olympic and Paralympic Games.

The NCS team also is charged with the creation and management of a range of critical programs and services in accordance with LA28, IOC, and IPC guidelines in the lead-up to and throughout the Games-time period including workshops, seminars, communication strategies, reporting, and operation centers.

The NCS Services and Operations Manager will play a critical role within the LA28 NCS team, reporting directly to the Director of NCS while overseeing the effective and efficient operations and service delivery of the NCS team.

This role will be charged with working cross-functionally with the centralized Games Planning team as well as key business operations Functional Areas (FAs) such as communications, marketing, technology, event services, workforce management, and more to establish and implement NCS services and operations. 

This role will be heavily focused on delivering the NCS global engagement strategy and supporting the implementation of day-to-day business operations across the NCS team.  This includes the execution of the pre–Games Communications plan, resource and tools creation, NCS Games readiness activities, content generation, and the leading NCS Pre-Games event delivery.  

During the Olympic and Paralympic Games, this role will be essential to the delivery of the NCS Operations Center and key Games-time programming such as the NCS Operations Center, NOC/NPC Assistants program, Chef de Mission meetings, and more.

Key Responsibilities:

NCS Services & operations

• Cultivate and maintain trusted, transparent, and authentic relationships with all NCS stakeholders including NOCs, NPCs, IOC, IPC, LA28 FAs, and Games delivery partners.
• Serve as the event management lead for all NCS Pre-Games events and meetings (i.e., Open Days and Chef de Mission Seminars), liaising with NOC/NPC Relations & Planning, internal FAs, external partners, and others on the participation and distribution of post-event follow-ups and reports.
• Implement tools to support innovative and efficient delivery of NCS events including registration platforms, engagement tools, and event management services.
• Support client and LA28 discovery meetings, presentations, and planning sessions to support the capture and consolidation of key information and trends in NOC/NPC planning.
• Support the production of key documents, policies, and client informational resources, and manage the distribution of those resources to clients in a timely, consistent and coordinated manner.
• Manage and monitor the delivery of timely, impactful, and robust NOC/NPC communications plans and content in collaboration with the NCS Relations & Planning teams and LA28 FAs.
• Manage the evolution of the NCS communications and engagement platforms including LA28 NOC and IPC extranets, newsletters, seminars, and more.
• Ensure proactive information sharing and coordinated delivery of resources across relevant LA28 Functional Areas (FAs) and partners.

 

NCS operations center (Games-Time)

• Coordinate the design, planning, and implementation of the NCS Operations Center.
• Collaborate closely with the NCS Relations and Planning team and relevant FAs to ensure the services and operational plans of the NCS Operations Center facilitating a collaborative, solution-oriented, and client-centered approach.
• Play a lead role in the delivery of the NCS Operations Center Games-time operations including Chef de Mission meetings, workforce planning, scheduling, and rostering.
• Manage and/or support the delivery of key NCS Games time programs such as the NOC/NPC Assistants program.

 

NCS Team and Administration:

• Cultivate an inclusive, transparent, honest, and welcoming working environment.
• Manage status tracking and reporting tools reflecting progress on NOC/NPC, and LA28 FA milestones and deliverable status.
• Support the development of budgets and projects plans with well researched and validated project requirements and planning assumptions.
• Contribute to the design and implementation of core team processes and procedures.
• Contribute to the design and implementation of tools to support NCS team operations across relations, planning, services and operations.
• Support the recruitment process for NCS Operations and Services roles within assigned region.
• Support the NCS growth strategy, onboarding process, and day-to-day leadership of the NOC/NPC Services & Operations team.

Background & Qualifications:

Required Experience:

• Experience in managing large cross-functional projects or programs.
• Experience leading the coordination and delivery of complex meetings or events; major event or sport experience preferred.
• Experience in the generation of information resources, guides, training, and other materials relevant to client onboarding or education.
• Experience overseeing the delivery of highly effective communication/client-engagement plans and platforms.
• Experience working in an environment that deals with multiple stakeholders, both internal and external.
• Demonstrated experience leading and managing project or event operational teams.

Required Expertise

• Strong project and event management technology expertise; with fluency in Microsoft Office suite, SharePoint, Qualtrics, Event Management software or others.
• Proven project/program management skills dealing with a strong attention to detail, organization, sense of accountability, and discernment.
• Business operations including resource, risk, timeline, and budget management.
• Strong communication, facilitation and, team building skills.
• A commitment to Diversity, Equity, Inclusion and Belonging.
• Ability to work effectively in a close team environment and adapt to a dynamic, evolving workload with multiple tasks and deadlines.
• Self-starter with experience in defining tasks, seeking feedback, and evolving work.

Physical Requirements and Working Conditions

• Based in Los Angeles
• Some travel may be required, both domestically and internationally

Position Requirements:

Education/Training/Certifications:

• Bachelor’s degree or equivalent required
• Project Management certifications are a plus
• Multilingual (English as primary working language; fluent written and spoken French, Spanish or other languages a plus)
• Experience with event or project management software, data analytics and reporting tools a plus

Expectations:

• Team player who values the success of the team over self
• Creative problem-solver and critical thinker
• Service-oriented and reliable
• Genuinely curious and ready to think outside of the box
• Great listener, communicator and unifier
• Assertive and confident
• Displays the highest levels of integrity and commitment
• Enjoys challenges and fast-paced work environments
• Finds ways to move forward without all the answers
• Values inclusiveness in all its forms.
• Enthusiastic about sport and the Olympic and Paralympic Games.
• Understands how to deliver against an immovable timeline
• Loves working with technology and Microsoft Office suite products including SharePoint, Microsoft Excel and PowerPoint

Submission Requirements:

• Resume

 

The annual base salary range for this position is $115,000.00 - $130,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

---

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.