Associate NCS Relations & Planning

LA28 does not provide relocation assistance.

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The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Associate NCS Relations & Planning

The National Olympic and Paralympic Committee Service (NCS) Team’s aims is to engage, empower, and support 206 National Olympic Committees (NOCs) and 183 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members.

NCS is organized into two key workstreams: Relations & Planning and Services.  These two workstreams create a trusted and impactful client-centered cross-functional team which delivers the opportunities, channels, and support required for NOCs and NPCs to successfully engage with LA28, and to prepare to bring their athletes and delegations to the LA28 Olympic and Paralympic Games.

The NCS team also is charged with the creation and management of a range of critical programs and services in accordance with LA28, IOC, and IPC guidelines in the lead-up to and throughout the Games-time period including workshops, seminars, reporting, and operation centers.

The Associate NCS Relations & Planning will play a critical role within the LA28 NCS team, reporting directly to the Director of NCS while supporting aspects of service level planning, client management, communications, and support for the world’s National Paralympic Committees.

This role supports the implementation of a robust engagement strategy that provides timely, transparent, and effective channels of communication between NPCs, and LA28.  They will work to build a strong understanding of the requirements and needs of their client group and support the representation of those needs across the organization. 

The Associate NCS Relations & Planning will regularly support the collaboration with and alignment on planning with centralized Games Planning team as well as other LA28 functional areas (FAs). Additionally, they will be appointed to support core NCS programs in the lead-up and during the Games-time period.

Key Responsibilities:

NOC & NPC Relations

• Cultivate and maintain trusted, transparent, and authentic client relationships
• Track day-to-day client correspondence ensuring timely, transparent and clear communications
• Support the production of key documents, policies, and client informational resources, and supporting the distribution of those resources to clients in a timely, consistent and coordinated manner
• Support client escalation pathway throughout the Games lifecycle, consolidating client issues/feedback and subsequent issue resolution
• Support LA28 presence at meetings and seminars

NOC & NPC Planning:

• Support client and LA28 discovery meetings, presentations, and planning sessions to capture key information and trends in NPC planning
• Monitor the client journey from touch-down to take-off, validating service levels and venue plans impacting the NPC delegation journey 
• Integrate with LA28 FAs as a trusted and valuable central resource of NPC specific information to support their planning.
• Collaborate closely with Athlete Relations to ensure athlete experience remains central and consistent
• Implement strategies to mitigate identified gaps and meet the demands of NOC/NPC delegations.  
• Support highly impactful client visits, developing an effective agenda, liaising with NPC Services, and internal FAs on their participation and generation of post-visit follow-ups and reports

NCS Team and Administration:

• Cultivate an inclusive, transparent, honest, and welcoming working environment
• Support status tracking and reporting tools reflecting progress on NPC and LA28 FA milestones
• Contribute to the design and implementation of core team processes and procedures
• Support the recruitment process for NCS Relations and Planning roles

Background & Qualifications:

PREFERRED Experience:

• Major event or multi-sport event experience
• National Paralympic Committee or Para-sport experience
• Sport organizations, membership or account management experience
• Experience working in an environment that deals with multiple stakeholders

Required Expertise

• Strong attention to detail, sense of accountability, and reporting skills
• Some knowledge of Olympic and Paralympic Family network and Olympic and Paralympic Games operations.
• Eagerness to think out of the box and challenge the status-quo
• Unafraid to contribute new ideas and implement them
• Proven ability of building good interpersonal relationships
• Strong communication, team building, and commitment to Diversity, Equity, Inclusion and Belonging.
• Strong work ethic with high standards for delivery of work outputs/products
• Excellent project management and organizational skills
• Well-developed problem-solving skills
• Ability to work independently to resolve issues
• Self-starter with experience in defining tasks, seeking feedback, and evolving work
• Ability to work effectively in a close team environment and adapt to a dynamic, evolving workload with multiple tasks and deadlines

Physical Requirements and Working Conditions

• Based in Los Angeles
• Some travel may be required, both domestically and internationally
• Working hours may vary to accommodate different time zones in specific region.

Position Requirements:

Education/Training/Certifications:

• Bachelor’s degree or equivalent required
• Multilingual (English as primary working language; fluent written and spoken French, Spanish or other languages highly preferred).
• Experience working with Office suite products including Microsoft Excel and PowerPoint
• Experience working in SharePoint

Expectations:

The successful candidate:

• Team player who values the success of the team over self
• Creative problem-solver and critical thinker
• Service-oriented and reliable
• Genuinely curious
• Great communicator and unifier
• Assertive and confident
• Displays the highest levels of integrity and commitment
• Enjoys challenges and fast-paced work environments
• Finds ways to move forward without all the answers
• Values inclusiveness in all its forms.
• Enthusiastic about sport and the Olympic and Paralympic Games.

Submission Requirements:

Resume

The annual base salary range for this position is $70,000.00 - $75000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

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LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.