Product Specialist (NuOrder)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a Product Specialist to join our Launch Services team to support our NuORDER product in North America! In this role, you will be responsible for the build out of a thoughtfully designed portal that employs all of the best features of NuORDER. Additionally, you will be responsible for clarifying and evangelizing NuORDER’s features and capabilities, determining the ideal configuration for a given customer, and delivering a portal that is launch ready. Your success will derive from your strong communication skills, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment.

What you’ll be doing:

• Understand B2B eCommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
• Collaborate with sales and customer success management teams to thoroughly understand and document customers’ business goals and facilitate the portal build using the customer’s data assets
• Analyze & manipulate data in Excel, and work with customers to identify data issues
• Become an expert in the NuORDER system and configure the optimal portal build for customers
• Oversee and manage multiple customer onboarding journeys simultaneously
• Guide small group webinars as part of the customer education program for accounts in onboarding

What you need to bring:

• Bachelor’s degree (BA/BS) or equivalent experience
• 2+ years experience in an analytic, customer service or technology-related role
• Exceptional communication skills with experience in customer/client facing interactions (Via phone, email and in-person) 
• Passion for problem solving and a proactive approach to challenges. 
• Highly organized with the ability to manage multiple projects, prioritize tasks effectively and adhere to deadlines. 
• Strong proficiency in excel, with daily use expected (familiarity with formulas is a bonus +) 
• Able to learn new software programs quickly and intuitively

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer days

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skillset, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the base salary for this position to be in the range of $65,000 - $81,000 annually (CAD), depending on the candidate’s location. Additionally, this role may be eligible for discretionary short-term and long-term incentives. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this salary information is solely for candidates hired to perform work within the British Columbia, and refers to the amount Lightspeed is willing to pay at the time of this posting, which may vary depending on the candidate’s actual location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.