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Technical Success Manager

HQ - American Fork, Utah

ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

A Technical Success Manager works directly with potential customers who are considering LVT as a possible solution. You are the technical resource to ensure the solution is configured and operating as needed to meet the needs of the customer during the trial period. You are passionate about making our customers successful. You’re able and willing to try new ways to apply our product to meet new use cases. You thrive in an environment of learning and are a team player. 


RESPONSIBILITIES 
  • Configure/set up new products for key customers (includes configuring IP cameras and other software settings)
  • Optimize product configuration to produce a tailored and precise outcome for each customer
  • Create weekly reports for each customer, highlighting the successes/wins
  • Proactively monitor dashboards and review reports regularly to identify and resolve issues
  • Consult with customers regularly to ensure our solution is meeting their needs
  • Handle incoming interactions from customers (issues, requests, adjustments, etc.)
  • Diagnose and troubleshoot basic hardware, software and configuration issues
  • Leverage data and create analyses that will facilitate clear and timely decision-making/problem-solving; improve visibility and usability of our existing data
  • Be a contributing member of cross-functional teams to build and improve customer experiences

QUALIFICATIONS

  • 5 years of technical or project management experience.
  • Experience setting up analytics for IP cameras (not required but desired)
  • Ability to articulate technical concepts to non-technical audiences
  • Experience in a customer-facing role 
  • Excellent communication skills
  • High technical aptitudeDetail-oriented and an eye for quality
  • Ability to troubleshoot and solve technical issues
  • Critical thinking skills
  • Team player with high emotional intelligence
  • Bachelor's degree preferred

WHY JOIN US

  • Founder-led and employee-driven company 
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:

  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP). 
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. 
  • Paid Parental Leave - To help your growing family while you're away from work. 
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. 
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. 
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. 
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy 
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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